New RT User in Nebraska

Discussion in 'New Member Introduction & Site Assistance' started by craftygirl, Mar 10, 2013.

  1. craftygirl

    craftygirl New Member

    Joined:
    Mar 10, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Nebraska
    My Device:
    RT
    Hello,

    I purchased a Surface RT a few days ago and I am having fun learning how to use it. I have been a Windows user for the last 20 years or so but I do have an Android phone. I tossed around buying an Android based tablet but decided I'd give windows RT a try. I think though mine has an issue.. there is a black speck that appears to be under the screen that never goes away. I didn't get the extra keyboard so I have to use the touch keyboard. It sometimes doesn't come up when it's supposed to, sometimes it doesn't stay up when it's supposed to...and... If that isn't enough, the sound for the keys work for awhile then the right bottom of it won't make sound again till I shut down and restart.

    I really like it and want to keep it but I am worried about these few things. I hope I can simply exchange it... I'm sure I'll be browsing all the forums as I need them.
     
  2. ArnoldC

    ArnoldC New Member

    Joined:
    Nov 26, 2012
    Messages:
    1,537
    Likes Received:
    110
    Trophy Points:
    0
    Location:
    Makati, Philippines
    I have a $60 generic China-made ICS Android just for kicks.

    The on-screen keyboard will automatically pop-up when using Modern UI applications. When using IE10, some sites may not conform to the standards which will cause the keyboard not to pop-up.

    On the Desktop, the keyboard does not pop-up, and you have to bring it up manually.

    Share a photo of the offending black speck?

    "right bottom won't make sound" please elaborate.

    Exchange is an easy path.
     
  3. craftygirl

    craftygirl New Member

    Joined:
    Mar 10, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Nebraska
    My Device:
    RT
    Hey thanks for the reply. :) so my issue with the on-screen keyboard isn't a problem with the tablet...good...I imagine sites will become more compatible as time goes on...

    The black speck isn't showing up on a screen capture, so I will have to take that with my phone. If it helps, the speck does not move with the screen if I stretch out a picture or enlarge the page. I can move a white screen back and forth and the speck doesn't move. And I did try many times to 'wipe' it away. :)

    The sound the letters make when you press them is what I'm talking about on the on-screen keyboard. I restarted and now they work. So I might have to chalk that up to lag or whatever. What happened was, after a couple of hours messing around, some of the letters on the lower right would not make sound when you touched them. This has happened a few times.
     
  4. craftygirl

    craftygirl New Member

    Joined:
    Mar 10, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Nebraska
    My Device:
    RT
    Here is a pic of my offending black speck.

    Black Speck.jpg
     
  5. ArnoldC

    ArnoldC New Member

    Joined:
    Nov 26, 2012
    Messages:
    1,537
    Likes Received:
    110
    Trophy Points:
    0
    Location:
    Makati, Philippines
    Perhaps dead pixel (just a guess without seeing it), so it could be accepted for replacement.

    The audible "clicks" you described with the on-screen keyboard has always workd for me, even before the first ever Patch Tuesday. You can observe it further before making it a cause for exchange. But it does have a pixel issue... so there. :)
     
  6. ArnoldC

    ArnoldC New Member

    Joined:
    Nov 26, 2012
    Messages:
    1,537
    Likes Received:
    110
    Trophy Points:
    0
    Location:
    Makati, Philippines
    Looks like a dead (no light) pixel to me.
     
  7. craftygirl

    craftygirl New Member

    Joined:
    Mar 10, 2013
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Nebraska
    My Device:
    RT
    Well, now I am going to have to read up on backing it up... I have downloaded things, personalized it... LOL but if I'm going to have a dead pixel, I want to kill it myself...

    Thanks again for the help...!
    Barb
     
  8. ArnoldC

    ArnoldC New Member

    Joined:
    Nov 26, 2012
    Messages:
    1,537
    Likes Received:
    110
    Trophy Points:
    0
    Location:
    Makati, Philippines
    Don't worry, just use Windows Easy Transfer.
     
    1 person likes this.
  9. bosamar

    bosamar Well-Known Member

    Joined:
    Nov 10, 2012
    Messages:
    1,453
    Likes Received:
    78
    Trophy Points:
    48
    My Device:
    RT
    1 person likes this.
  10. J515OP

    J515OP Super Moderator

    Joined:
    Jun 19, 2012
    Messages:
    2,177
    Likes Received:
    262
    Trophy Points:
    0
    Location:
    Northern CA
    My Device:
    RT
    Congrats and welcome. Too bad it sounds like you need to exchange your first surface but you should do it sooner than later.
     
    1 person likes this.
  11. smalltowngirl13

    smalltowngirl13 Administrator Staff Member

    Joined:
    Jun 18, 2012
    Messages:
    611
    Likes Received:
    50
    Trophy Points:
    28
    Location:
    Kansas
    Welcome aboard!
     
    1 person likes this.
  12. cali

    cali Member

    Joined:
    Jun 19, 2012
    Messages:
    542
    Likes Received:
    22
    Trophy Points:
    18
    Hope you were able to exchange your Surface for a good one.
     

Share This Page