New Surface Pro 3 Owner and Power Cord

Discussion in 'New Member Introduction & Site Assistance' started by Haratora, Jul 26, 2014.

  1. Haratora

    Haratora New Member

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    I am new user to Windows 8.1 and Tiles. I have enjoyed working on my Surface Pro 3 for past 3 weeks. I just noticed a defect between the power cord and the connector that attaches to the Surface Pro. Wire is exposed. I will be reporting the defect.
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    That happened with mine as well, the MS Store replaced my Power Supply....
     
  3. Haratora

    Haratora New Member

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  4. Haratora

    Haratora New Member

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    I reported defect of power cord to Surface warranty support by phone. Customer service agent was excellent. He will send replacement power cord by mail. Appreciate Microsoft Surface support and jnjroach reply.
     
  5. smalltowngirl13

    smalltowngirl13 Administrator Staff Member

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    Welcome to the forum, congrats on the tab and outcome for the replacement power supply.
     
  6. ipaq_101

    ipaq_101 Super Moderator Staff Member

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    Can anyone post a picture of this? I think it's happening on mine but it's not that bad.
     
  7. cali

    cali Member

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    Welcome to the site. Hope you have received your replacement cord by now.
     
  8. OB1

    OB1 New Member

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    This is what the first power cord looked like, the replacement they sent me did the same thing and looks similar. I just received my third power pack, hope this one last. It takes about three weeks then you notice the fraying. IMAG0747.jpg
     
  9. malberttoo

    malberttoo Super Moderator Staff Member

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