New surface pro 4 creak in bottom left of device and screen discoloration when screen pressed hard.

Discussion in 'Microsoft Surface Pro 4' started by narutoninjakid, Nov 21, 2016.

  1. narutoninjakid

    narutoninjakid New Member

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    Hey guys just opened up the new surface pro 4 I bought yesterday. The only thing I'm noticing so far is that when I press slightly hard in the bottom left corner of the device I hear creaking/click noise. And it occurs every time I press there with a little pressure. I'm wondering if that's normal. I'm also noticing when I press down with a little Force anywhere on the screen there is a little discoloration that appears on it until I release the pressure is this normal? I do have some light bleed in the upper portion but that may be normal with lcd's. Is this normal or should I go ahead and return before the sales are over.

    Link to video showing sound and screen discoloration :



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  2. narutoninjakid

    narutoninjakid New Member

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    Any ideas if this is normal?

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  3. Votality

    Votality Member

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    No not normal sounds like the glue has failed holding the screen in or between digitizer and screen
     
  4. narutoninjakid

    narutoninjakid New Member

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    OK I'm going to return this today. Hopefully they have more in Stock in the store I bought it from.

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  5. narutoninjakid

    narutoninjakid New Member

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    I picked up a second unit and it also has this noise. Does your unit have the noise?

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  6. Votality

    Votality Member

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    Most definitely not. You can press anywhere.. no noise. You should,t be pressing hard however.
     
  7. narutoninjakid

    narutoninjakid New Member

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    It's on the bottom left corner. Did you try it? The other corners don't make a noise. They are both the same lot number however.

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  8. sharpuser

    sharpuser Super Moderator Staff Member

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    Agree - glue problem likely. Not normal.
     
  9. narutoninjakid

    narutoninjakid New Member

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    Is it worth exchanging a 3rd time? The second unit makes that noise when pressed as well

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  10. sharpuser

    sharpuser Super Moderator Staff Member

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    I would suspect that the creak would decrease with time. Keeping the device warm will likely make all the glue adhere better. You may try placing the SP4 in a blanket or towel while charging, which will warm up the device. Then when the device is warm, tap around the screen carefully but rather firmly to make sure the glue adheres well. This will likely improve the situation.

    .If I were you, I would not exchange again, unless I did it in person and could test the replacement device before accepting.
     

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