New Surface pro (5) battery issue

Discussion in 'Surface Pro 2017' started by sjpluto, Jun 24, 2017.

  1. sjpluto

    sjpluto New Member

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    My new surface pro's battery only last 5-6 hours, is it normal? And I also got the auto hibernate issue.:(
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    That depends on usage - I'm running Windows Insider Fast and Office 365 ProPlus Insider Fast which tend to degrade battery life and I'm getting 8 hours on average.

    Things that impact Battery Life on Windows 10 - Chrome, 3rd Party AV/Security Suites, Flash, Running with High Brightness, Using Vista/XP era Win32 Applications or Applications that are newer but still use standards from that era (i.e iTunes, VLC Desktop).
     
  3. Gayan

    Gayan New Member

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    Hi My New Surface Pro (5) Also has a battery life ab out 5-6 Hours. what I want to know is that normal.
    It was advertise as 13 Hours, at what configurations would it work for 13 hours.
    thanks
     
  4. everalm

    everalm Member

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    Make a holding directory on the C drive lets say C:\Holding
    Open up Notepad
    Paste the following in to the screen

    Powercfg /batteryreport
    Powercfg /sleepstudy
    Powercfg /energy


    File....Save As , select File Type "All files", save into your new directory as power.bat

    Open an administrator command shell (type cmd in the menu bar, right click, run as Administrator)

    Change to the C:\Holding directory

    type power, hit return, wait approx. 90 seconds until the tasks have run

    You will now have 3 HTML files you can open in a browser to read

    Battery-Report
    Energy-Report
    SleepStudy-Report

    These will tell you the battery life, estimates usage etc. of the battery, what is using up power and the status of sleep/hibernation etc.

    This will be you first stop to see what is eating power, if you have an issue with the battery etc.
     
    Mikey94025 likes this.
  5. Ekhangel

    Ekhangel New Member

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    Mine would last about 8 hours with light load (basically just typing text with occasional websearch), so I imagine it would go down to 5-6 hrs if doing something heavier too. The battery is not particularly impressive.

    I did read somewhere about people getting better battery life after fixing the auto-hibernate issue, though. So maybe try to focus on this first. Contact the AnswerDesk guys for help - they helped me with my auto-hibernate issue by reinstalling some firmware and re-imaging the device.
     
  6. theveterans

    theveterans Member

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    Research how Microsoft did it, but IIRC it was WiFi OFF, playing video on loop at maybe half brightness or less.
     
  7. hughlle

    hughlle Super Moderator Staff Member

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    Up to 13.5 hours of video playback. Testing conducted by Microsoft in April 2017 using preproduction Intel Core i5, 256GB, 8GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage and other factors
     

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