New Tech Support Issue Surfaces for the Surface Pro 3: i7 Version Overheating

Discussion in 'Surface Forum Site News' started by dgstorm, Aug 25, 2014.

  1. dgstorm

    dgstorm Editor in Chief Staff Member

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    Forgive the pun in the title... sometimes it's hard to resist. At any rate, even though the new Surface Pro 3 from Microsoft has been an unqualified success, that doesn't mean it is completey immune to some issues. According to the latest reports, the newest and most powerful version of the device is experiencing overheating problems.

    Reports indicate that some of the newest Surface Pro 3 tablets that include the Intel Core i7 processor are experiencing overheating issues and sometimes even shut themselves down. The issue is most prominent on manufacturer batches lot 1428 and 1429, although it is not exclusive to these. The way you can determine if your device comes from one of these lots is to look above your serial number, on the back of the device.

    So far, only 4 units have been reported on the Microsoft forums to have this issue, but there could be more. Here's a quote with a few more details,

    Sound off if you have experienced any of these issues and let us know how Microsoft handles this for you.

    Source: PhoneArena
     
  2. benjitek

    benjitek Active Member

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  3. Len J

    Len J Active Member

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    Lot # 1428; I7-512 Never had a shutdown due to heat. Heavy Office 2013 Office 365 user, Heavy Lightroom/PS user.

    Unit has replaced my Laptop/desktop completely.

    Len
     

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