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New to surface but having problems

stephy2

New Member
Hey
Can anyone point me in the right direction for advice. I have a surface pro 3 through work and it is not switching on. (Only 1 month old)I've tried all of the reboots and it doesn't work. Is there a way to retrieve photos even if it won't switch on? I don't want to lose them if I can somehow retrieve them.
 

malberttoo

Well-Known Member
Hey
Can anyone point me in the right direction for advice. I have a surface pro 3 through work and it is not switching on. (Only 1 month old)I've tried all of the reboots and it doesn't work. Is there a way to retrieve photos even if it won't switch on? I don't want to lose them if I can somehow retrieve them.

Hi Stephy,

Have you tried holding down the power button for 30 seconds?
 

malberttoo

Well-Known Member
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