New to surface but having problems

Discussion in 'New Member Introduction & Site Assistance' started by stephy2, Aug 6, 2015.

  1. stephy2

    stephy2 New Member

    Joined:
    Aug 6, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Hey
    Can anyone point me in the right direction for advice. I have a surface pro 3 through work and it is not switching on. (Only 1 month old)I've tried all of the reboots and it doesn't work. Is there a way to retrieve photos even if it won't switch on? I don't want to lose them if I can somehow retrieve them.
     
  2. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Hi Stephy,

    Have you tried holding down the power button for 30 seconds?
     
  3. stephy2

    stephy2 New Member

    Joined:
    Aug 6, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Yes I've tried all options of holding the power button down and the 2 button restart the charger works too so it's not that.
     
  4. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3

Share This Page