Numbers Block on External Keyboard not working

Discussion in 'Microsoft Surface Accessories' started by SebCH, Mar 16, 2016.

  1. SebCH

    SebCH New Member

    Joined:
    Mar 16, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4
    Hi
    Does any of you have the same experience and possible solution?

    Symptom: Numbers in numbers block on external keyboard are not working

    In Detail: I have a SurfacePro4 with a docking station hub. There I connect an external keyboard. The keyboard is recognized and the respective driver and configuration software is installed. The keyboard is on with a separate block for easy typing of numbers. When NUM LOCK is off the keys numbers block react normally and as expected. If I activate NUM LOCK the keys do not react and I can't type numbers anywhere.
    This happens with two different keyboards ( a) Microsoft Comfort Curve Keyboard 2000 v.10 , wired device connected to USBand b) Microsoft Sculpt Comfort Desktop (brand new) . a wireless device with an USB receiver).
    The system is up to date and the drivers for the keyboards are also the latest ones as far as I can ascertain.
    I tried to connect the keyboards via the hub and directly to the USB port on the SP4 with the same results.

    Searching this forum and the web at large did not yield anything related.

    Any hint would be greatly appreciated.
    Rgds S





    -
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Welcome to the forum
    (thread moved to accessories)

    I just tried a USB Logitech keyboard and the number keys worked. Not sure what to suggest.
     
  3. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,851
    Likes Received:
    1,030
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Check "Scroll Lock". This can also affect the response of the numeric keypad portion of the keyboard.
     
    leeshor likes this.
  4. SebCH

    SebCH New Member

    Joined:
    Mar 16, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro4

Share This Page

Search tags for this page

external keyboard numbers not working