Official I ordered a Surface Book

Discussion in 'Microsoft Surface Book' started by leeshor, Oct 8, 2015.

  1. controlchap

    controlchap New Member

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    I had not expected the most expensive SB to sell out first. I had been to Best Buy on Oct 7 & 12 to try and see one in person, but they only had the SP4 demo unit. But at least I finally got lucky online. Now it's only a brief wait.
     
  2. nogridbag

    nogridbag Member

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    I just ordered the 512GB/16GB with a shipping time of 7-8 weeks :( Going to cancel my previous order... even though it would have been here on the 26th :(
     
  3. nogridbag

    nogridbag Member

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    Called support to cancel my initial order. I asked about the shipping date of the new order and it was a little difficult to understand her response. The lady said "it's no problem. You will not receive the surface book on the release date. On the release date you will receiving a tracking number and it will take 5-7 BUSINESS DAYS". What the heck... I was waiting for her to say 5-7 weeks.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    I'm just guessing but I think they use a specially built 8Ball type device for answering these questions. They shake it and it gives them a random nonsense answer. The media is all over the place on this as well... just read an article that said the 1TB Surface Books would ship the end of January.
     
  5. bamaster

    bamaster Member

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    My credit card was charged today. But my online order status is still "In Process". Hrmm...
     
  6. cpap

    cpap New Member

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    MS made an attempt on my card this am but was denied... AMEX thought it was fraud. I have it cleared up with AMEX but now worried MS will cancel. I spoke with an MS rep but they told me I won't see a charge until product is shipped. Anyone else with an experience like this? I wish they could just charge it while I'm on the phone with them.
     
  7. MrRedHat

    MrRedHat New Member

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    Same here. My credit card was charged too. The credit card company detected a fraud charge too and sent me an e-mail to confirm. I see a charge pending on the CC, so hopefully they didn’t decline it.
     
  8. albertan_bear

    albertan_bear Member

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    I was charged too here in Canada - but not full price. Weird.
     
  9. Nuspieds

    Nuspieds Active Member

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    Charged here was well and I also received the shipment notification with tracking number email.

    The tracking number is still brand new, so no details yet available from the UPS site.
     
  10. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    The card processing outfit (I assume this is outsourced) is likely doing a trial run with small balances which subsequently get removed to validate cards ahead of time. It's not all that uncommon a practice, most of the time it's not noticed. The thing is ... they way they do it triggers some card issuers fraud alerts... or maybe it who's doing it IDK. On a previous purchase I had to switch my card because it wouldn't go through on the other one even after I told them what it was.

    Seems a little early for shipping unless you're in a far remote place and part of the route uses horse drawn Stage Coaches as the carrier. :)
     
  11. cpap

    cpap New Member

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    I received an email from MS to update my payment method. I clicked on the "sign in" in the email and it took me directly to the payment info center. From there, you can update the card and execute the transaction. My card was changed immediately after. Good to go ... it seems. Now heres hoping for a tracking number!

    Good luck.
     
  12. albertan_bear

    albertan_bear Member

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    So I checked it again - they charged full price for MS Surface Book, but didn't charge for dock and Complete Care.
     

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