Outlook on surface pro 4

Discussion in 'Microsoft Office Forum' started by ohbytheway, Jan 9, 2016.

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  1. ohbytheway

    ohbytheway New Member

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    I am dissatisfied that Outlook on my Surface Pro 4 displays messages as if on a mobile phone and want to change it.
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    What version of Outlook? Are you really still on Windows 8.1? That's where you posted.

    Thread moved.
     
  3. sharpuser

    sharpuser Super Moderator Staff Member

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    @ohbytheway ,

    Welcome to the forum.

    It would be helpful if you send yourself a message and post a screenshot of it ("More Options" link below) so we can understand what you mean.
    We can probably help.
     
  4. ohbytheway

    ohbytheway New Member

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    Sorry, did not realise I was in a specific windows forum. Surface Pro 4 comes with Win 10 pre-installed
     
  5. ohbytheway

    ohbytheway New Member

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    here is a typical screenshot
     

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  6. sharpuser

    sharpuser Super Moderator Staff Member

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    @ohbytheway

    I believe the issue you are having is due to the format that Prospect Magazine uses to broadcast their email newsletter.

    This email appears to use HTML extended coding, including an externally-linked CSS, meaning fonts and margins and colors are extremely managed. This rather poor, non-standard, and outdated protocol is an attempt to force all email browsers and clients on all devices, big or small to look the same. Usually this is to cement advertising and other links onto the content, rather than have the local client strip them away.

    Externally-linked CSS is also a favorite tool of virus creators, advertising trackers, and key-loggers.

    Outlook is working as it should. If this email displays as what you would consider "correct" on other machines, such as desktops, it is likely because the email is being displayed as "plain text", not HTML-enabled, with CSS stripped away.

    To view email such as this in plain text mode, go here:
    How To Change Outlook Message Format To HTML or Plain Text

    Hope this helps.
     
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  7. ohbytheway

    ohbytheway New Member

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    What about Amazon. Do you think they are sending emails in an outdated format.
    Their message also looks like it's on a mobile phone
     

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  8. leeshor

    leeshor Well-Known Member

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    What happens when with other normal (text) messages or if you send one to yourself?
     
  9. ohbytheway

    ohbytheway New Member

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    The text version of your reply sent to my email has displayed as normal
     
  10. leeshor

    leeshor Well-Known Member

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    Hoe about other regular mail being sent to you? It seems that various newsletters and/or notices are treating your Surface Outlook as if it was running on a phone.
     
  11. sharpuser

    sharpuser Super Moderator Staff Member

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    @ohbytheway ,
    1) Are you using Outlook Extensions for Chrome?
    2) Have you tried switching the Amazon example you showed as Plain Text?
     
  12. ohbytheway

    ohbytheway New Member

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    I agree Outlook thinks it's on a phone which is why I started this trail, and if I switch to Plain Text there is a load of unreadable text.
     
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