I have had a number of issues with my Surface Pro 4, but there are 2 issues that have not been fixed. The screen flickering when I dim the screen so I can prolong battery life, and the USB port on the charger can't charge the Surface Pro 4 and my cell phone at the same time. I have contacted Support multiple times and they act as though they have never heard of the problems before. I was told during my chat session about the charger issue, that they were trying to duplicate the issue in the office and were unable to duplicate it. The screen flickering seemed to also be an issue that they have not heard of. Well, after resetting my device twice for other issues, I was told after all the trouble shooting to reset my device again. A quick search of the forums brought up threads with the screen flicker issue. And a stop by the Microsoft Store in Salt Lake City, I was told that my charger issue is something a lot of people have come to the store about. The gentleman I spoke with said he personally sends an email every week to inform Microsoft of the reoccurring issues that people bring to their attention. The gentleman said the charger is something he has emailed in many many times. Why is it the Support associates act like they have never heard of these problems? Search the forums and it quickly shows there are issues that my be being ignored because the Support chat line associates don't seem to know anything. Please Mr Panos Panay, look into the problems forum members talk about, and more importantly, look into the Support chat line team and what they know and don't know about the products they support. Every chat associate is very very polite, but I have been let down multiple times; especially when one of the associates said she would contact me personally after she looked into the charger issue. Well, 2 months later I still have not heard from anyone about the issue after I was told I would he contacted the next day. I am a huge Microsoft fan and fully believe Microsoft develops the best computer products on the planet. Please educate the Support team and have meetings with them that inform them of the problems people talk about on the forums. Panos Panay, please keep up the good work on developing the Surface line.