Panos Panay please help with Support

Discussion in 'Microsoft Surface Pro 4' started by AlienMan, Mar 11, 2016.

  1. leeshor

    leeshor Well-Known Member

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    I didn't say they NEVER use it as a tablet. It makes a great laptop. I just haven't heard of them having any problems when they did.
     
  2. dajogejr

    dajogejr Member

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    I didn't say anything about you saying "NEVER", I used your words, "hardly" in my reply.
    I have over a dozen deployed, the majority of my users also primarily use it as a laptop, some on a dock.
    But myself (Director of IT), my boss and my network admin all use it as a tablet as well, for home use, presentations, note taking, etc.
    We all have the same issue. And we all use Firefox.
    My boss, finance guy and tech geek, really started using Chrome more often in the last few weeks, he's noticed much less issues.
    I'm just not a Chrome fan, and a few sits/services I use will not work on Chrome.

    I'm sure you're in the same boat I am. Rarely hear of problems, but when you do...it's always led with "I've been having this issue for X weeks, and I thought it would stop happening....etc."

    I hear that only slightly less often than "I wasn't doing anything, but THIS happened." My all time fav...
     
  3. leeshor

    leeshor Well-Known Member

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    Every SP4 I have configured has been slightly different depending on who I configured it for but I do make a lot of changes to the systems going through the icons in settings one by one. One of the few things I have changed on them all was to disable WiFi when sleeping and reduced the time to sleep/hibernate to 3o minutes or less. I think only one is using Chrome to any extent. I use the touch screen so often it becomes a problem when I get on a laptop that doesn't have one. I'm sure I look silly trying to use those screens to move around. I think there are quite a few people with experiences similar to mine and some are on this forum.

    I know several people with SP4s that I don't directly support. They took some tips from me, mostly by phone, and I ask them frequently if their Surface Pros are running well or are they having problems. The answers are always yes and no in that order. All I can tell you is what I know from personal experience. I know one user in particular who simply turns his SP4 off when not in use and he happens to be the only person who has had a problem and it corrected itself (magically).
     
  4. dajogejr

    dajogejr Member

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    Funny how they fix themselves..:)

    You also stated that you never use yours as tablet mode, which I do...so not exactly apples to apples.
    I'd be curious to see if you have issues with the touch screen becoming non-responsive if you took it home, put it on your lap, used it for a few hours here and there with no keyboard.
     
  5. hughlle

    hughlle Super Moderator Staff Member

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    Mine is used 75% tablet 25% laptop. No touch responsiveness issues. Only thing I encountered was this morning, the thing would not accept any mouse commands. Mouse worked, but clicking (or touching) did nothing, but the keyboard keys allowed the device to be used just fine, allowing me to restart. That's the first time i've seen that though.
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    We have over 100 Surface devices deployed at my firm (75% SP3, 20% SP4 and 5% SB) and 90% of the users use them as laptops. For us it is an image thing, the Surface Devices look really awesome especially in front of our customers.

    I about 60-40 or 50-50 in the laptop/tablet ratio, depending on the day.
     
  7. MaxBuck

    MaxBuck Member

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    My Surface use is less than 10% tablet ... but when I want to use it as a tablet, it's available. Meanwhile, it's a terrific, very powerful laptop.
     
  8. dajogejr

    dajogejr Member

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    Certainly understand that. When I show our users the wireless display adapter (old and V2) they're wowed.
    I had an SP3 first, even with W10, never had this issue.

    The other users with SP3 don't have the issue either... only seems to affect those of us on SP4s and Firefox users.
    I completely wiped and redid mine this morning. Gotta love network storage and the cloud...

    I'll see how it goes. Thanks for your thoughts and help.
     
  9. coolowl

    coolowl Member

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    I hardly ever use the tablet mode either. I have had the keyboard removed twice (to set on the counter to read a recipe while cooking. I debated about buying a regular laptop but the Surface is light and silent. Those factors are important to me.
     
    Last edited: Mar 17, 2016
  10. gtc

    gtc New Member

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    I totally agree with what you say.
    I'm a very worried surface user Sourface 2 Microsoft, suddenly died, that I do not work since December 2018 and I have it in a cartoon
    I always believed the Microsoft and too many of my purchasing options were from Microsoft. I think that has changed the company. It has rolled up the pole and does not care what for the users.
     

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