Pen intermittently working

Discussion in 'Microsoft Surface Pro 3' started by Jordi32, Sep 18, 2014.

  1. Jordi32

    Jordi32 Member

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    I have had my Surface Pro 3 for a little less than a month. In the last week the pen suddenly stops working from time to time. After waiting for a few seconds it starts working again. I mainly use it as a mouse. Has anyone else experienced the same behavior? Could the pen batteries already be running low in less than a month?

    Thank you in advance for your help.

    Best regards,

    Jordi
     
  2. KenK

    KenK New Member

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    I am having the same issue with the pen while using it the same way you describe. I also have had my Surface Pro 3 for less than a month. I haven't tried it, but I do have experience with AAAA batteries in a penlight. I am ordering Eveready brand battery to replace the cheap Chinese Battery that came with the pen. Then I go to the Microsoft Kiosk if it doesn't work.
     
  3. job

    job New Member

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    I have the same issue. I replaced the pen with a new battery but no luck
     
  4. ScottyS

    ScottyS Active Member

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    Changing the battery is worth a try. Mine started working for a few minutes and then died, but worked again after a while for several days as the battery was going.
    Others have solved pen problems by pulling out the nib and then re-inserting it (I guess that's easier to try first).
     
  5. wditters

    wditters Active Member

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    Same here. Struggled for weeks, ended up having it replaced by Microsoft. Has been flawless ever since.
     
  6. Jay Marino

    Jay Marino Member

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    I have replaced the battery and replaced the pen and neither worked. I'm pretty sure I would need to replace the whole SP3 and I'm just not going to do that . Too much work to put everything back on here.
     
  7. rquellet

    rquellet Member

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    Windows 8.1 has a built in bit for bit backup utility that you can use to back up your Surface. Back it up to a USB hard drive or NAS, get a replacement from Microsoft, and reapply the backup on your replacement Surface.
     
  8. Jay Marino

    Jay Marino Member

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    That's interesting. Does that also re-install all of the programs that were non-microsoft?
     
  9. rquellet

    rquellet Member

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