Solved Pen not writing - Purple button working

Discussion in 'Microsoft Surface Pro 3' started by Zo Shah, Oct 26, 2014.

  1. saquanem

    saquanem New Member

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    For the people who tried taking out the battery, pairing and unpairing via bluetooth and restarting the surface pro itself (shutdown and restart by pressing power and volume key for 15seconds), go into Device Manager (by typing it into Cortana) and disable/ enable any and all drivers that have to do with the touch screen and/ or pen. I did all of them and still wasn't working UNTIL I disabled the "Intel(R) Precise Touch" (and enabled it afterward). This option is in the Human Interface Devices option.
     
  2. shahbaz.nihal

    shahbaz.nihal New Member

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    hi....my surface pen does not write. But the purple button is working. i tried all software fixes suggested here but it still did jot work. I checked the battery with a voltmeter and it gave some 0.450V so I guess it has died. I could not find the AAAA energizer batteries in Karachi Pakistan but I was able to find some brandless AAAA batteries but it has weird contacts. I guess the issue are the contacts? could there be something else which is wrong? Should I check for some other kind of damage?
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    I would import AAAA batteries or have someone ship you some. There are some 9Volt Batteries that use AAAA inside but the dissection needs to be done carefully - there are videos on YouTube on the process...
     
  4. Sybull

    Sybull New Member

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    I had a similar issue. I simply replaced the AAAA batteries (which I bought from maplin) and it is all working now.
     
  5. D1esel

    D1esel New Member

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    I'm experiencing a similiar issue. My pen stopped working so I changed the battery and now I can click the button and get one note to appear but nothing else happens. The pen won't write nor will it respond when I touch the screen
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Some Windows 10 or firmware updates can interfere with the screen interface for the pen, although the Bluetooth function still works.

    Do this:
    1. Remove the pen from Bluetooth devices.
    2. Restart your PC.
    3. Pair the pen (hold button for 6 seconds until light glows, then confirm pair on the PC).
     
  7. D1esel

    D1esel New Member

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  8. D1esel

    D1esel New Member

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    Did what you said. Now works as it should. Muchly appreciated.
     
  9. sharpuser

    sharpuser Super Moderator Staff Member

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    Excellent!
     

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