Pen stopped working

Discussion in 'Microsoft Surface Pro 4' started by Fructose80, Dec 12, 2015.

  1. Fructose80

    Fructose80 New Member

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    Good Evening,
    I was wondering if anyway has a fix for a pen that has stopped working. The little LED indicator does not come on at all nor does it connect VIA Bluetooth. I updated all my drivers and replaced the battery. That does not seem to be the case as nothing is still happening. Nothing seems to work, I bought this thing NOV 22 so I am hoping the dang thing did not die. Any help would be appreciated.
    Wayne
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    @Fructose80

    Hopefully, your pen may be suffering from the same problem that sometimes happens to remote controls.
    Make sure the pen contacts are okay. Try cleaning them by doing one of the following:

    - Apply small amount of rubbing alcohol to a cotton swab. Use the swab to clean the two places the battery touches.
    - Apply lens cleaner to the ends of the battery, then immediately install the battery completely into the pen. Cleaner on the ends of the battery should clean the contacts.

    Let us know if this solves the problem.
     
  3. lami

    lami New Member

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    Just a dumb thought, did you try to replace the battery ( they also sometimes fail)?
    An other thought, did you check that the battery is inserted in the right direction?
     
  4. Bekkaz

    Bekkaz New Member

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    I had the same problem after a week, I went through tech support and they sent me another one.
     

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