Solved Pen won't write, opens Notebook

Discussion in 'Microsoft Surface Help' started by chiefjkh, Jan 28, 2016.

  1. chiefjkh

    chiefjkh New Member

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    It's not a battery issue, have 3 new pens, none of them will write or open/close apps, web pages. They will all pair and open Notebook. I was using one just fine the day I bought it, had let it drain down thinking it was charging. Charged it up, started Windows up, now no pens will write. Even tried the batteryvtrick to make sure, no go. Any ideas?
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    I'm guessing these are SP4 pens? With multiple pens you may have confused the system. If your finger works so should the pen. Take the battery out of all but one of them, unpair, restart and pair again. If that doesn't work pull the tip and put it back in.
     
  3. sharpuser

    sharpuser Super Moderator Staff Member

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    If those pens "charge up" as you say, they are not Microsoft pens.
     
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  4. leeshor

    leeshor Well-Known Member

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    I had an issue with that too.
     
  5. chiefjkh

    chiefjkh New Member

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    Worded it badly, meant the Surface 4 charging, not the pen.
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Oh, of course.

    Okay, here is some information that might help. Only the pen buttons use Bluetooth. The pen writes using the same pen battery, but a different technology. An electromagnetic signal leaves the pen tips (eraser button is a 'tip' also). The screen then detects electromagnetic interference in proximity to pixels, and the operating system activates sets of pixels.

    So let's try a "Cold Reboot" or "Hard Reset". This is different than a "Restart".

    COLD REBOOT, HARD RESET - SURFACE BOOK or SURFACE PRO 4
    1) Hold power button for 25 seconds. Don't release early, even if you see the screen go black or the keyboard dim. Machine will completely shut down. Release.
    2) Press and hold power and VolumeUp buttons simultaneously until you see the "Surface" logo on the screen. Release both buttons. Machine will start into the UEFI menu.
    3) Exit the UEFI menu either by touch or by touchpad. Machine will restart.

    Let us know of your progress.
     
  7. chiefjkh

    chiefjkh New Member

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    That worked like a charm, thank you very much for your help.
     
  8. leeshor

    leeshor Well-Known Member

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    Fabulous. Marked solved.
     
  9. phycokillaman

    phycokillaman New Member

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    so I am having the same problems with the pen on my computer and I want to try this method, the only question I have is, is this like a factory reset for my computer? Or do I just do what was explained in sharpusers post and I will retain everything on my surface pro 4?

    thanks for any help.
     
  10. ScottyS

    ScottyS Active Member

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    No, this does not reset to factory condition, it is just a complete shut down and then re-boot.
     
  11. ArtistCarl

    ArtistCarl New Member

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    I have the exact same problem... yet the hard reboot did NOT fix the issue. The pen worked fine until I changed the battery, as its been over a year since doing so - guess I should have kept it in as it still worked fine except for some broken lines when drawing - system says battery is 100% full now. I unpaired/re-paired it. The eraser button opens OneNote, yet the pen won't write. Put the old battery in, doesn't work. HELP!
     
  12. ScottyS

    ScottyS Active Member

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    Try pulling out the pen's tip and reinserting it.
     

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