Pens stops working after running 3D software

Discussion in 'Microsoft Surface Book' started by bencowellthomas, Feb 11, 2018.

  1. bencowellthomas

    bencowellthomas New Member

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    My Device:
    Surface Book
    I have a Surfacebook2, and I'm experiencing some strange issues with 3D software.

    1. When I run Maya the pen stops working within a few minutes, the only fix seems to be to download the Microsoft Firmware drivers and update, I'm assuming these include the pen drivers.
    2. I get a similar issue with Modo, after running for a couple of minutes both the touchscreen and pen stop working. However in this case a restart seems to bring them back to life.
    This is a maddening as I bought the machine to use with this software ! .. has anyone experienced these issues ?

    I have searched around and found some suggestions about restarting the Intel HID device but this didn't work for me.

    cheers
    ben
     

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