Please Help

Discussion in 'Microsoft Surface Pro' started by charlienorthcutt20, Sep 24, 2013.

  1. charlienorthcutt20

    charlienorthcutt20 New Member

    Joined:
    Sep 24, 2013
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    I have a 64gb surface pro and my pen work great on 99 percent of the screen but on the top left when the pen gets close to the screen the cursor slides away almost a whole centimeter. Also sometimes when I cold boot my surface, touch with a finger works fine but when I touch the pen to say the middle of the screen the cursor only shows up on the top left corner in a box about an inch big, even though the pen is touching the center. this happens about 1/25 of the time that I start it up.
     
  2. souldier

    souldier Active Member

    Joined:
    Feb 5, 2013
    Messages:
    243
    Likes Received:
    27
    Trophy Points:
    28
    have you tried calibrating your pen? Type "calibrate" in search and choose settings on the side and you'll be able to calibrate your pen for better accuracy
     
  3. jeffskent

    jeffskent Member

    Joined:
    Mar 21, 2013
    Messages:
    76
    Likes Received:
    14
    Trophy Points:
    8
    Another thing to keep in mind is that you are running Win 8 or 8.1 beta. Win 8.1 Release version will be out about Oct 18 and will, I hope, fix a lot of internal errors in the o/s. I would also try a complete re install of the system. If all else fails, I would call Microsoft on the toll free number and even take the device in to my local MS store, if one is near to you. Good luck and it would be helpful to others if you posted the results of your attempts to make your device work properly.
     
  4. charlienorthcutt20

    charlienorthcutt20 New Member

    Joined:
    Sep 24, 2013
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    here is an attached picture of the problem, i tried calibrating a couple of times but it didn't do anything about the problem. its only a problem on the top left corner and only about a square 1/2 inch is effected but it happens to be were the back and forward buttons are in IE, so i commonly hit the wrong one. can some one hold your pen at an angle like your righting in the top left corner of there surface pro and see if the cursor slides away from their pen tip. in the attached picture my pen is fully touching the glass IMG_20130924_104305_026.jpg
     
  5. drolem

    drolem Active Member

    Joined:
    Aug 9, 2013
    Messages:
    293
    Likes Received:
    36
    Trophy Points:
    28
    Location:
    98052
    Your device may be defective. If I were you I'd try to get a warranty replacement.
     
  6. charlienorthcutt20

    charlienorthcutt20 New Member

    Joined:
    Sep 24, 2013
    Messages:
    7
    Likes Received:
    1
    Trophy Points:
    3
    does anyone have the number for warranty claims
     

Share This Page