Portable Hard Drive Shuts Down...

Discussion in 'Microsoft Surface Pro 3' started by JimArneson, Aug 23, 2014.

  1. JimArneson

    JimArneson New Member

    Joined:
    Aug 21, 2014
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    My Seagate USB hard drive shuts down every couple of minutes when plugged into the Surface Pro 3.

    This scenario...
    • Surface Pro 3 (i7 256) plugged into external power.
    • Seagate Backup Plus Portable Drive (2TB) plugged into USB 3 port.
    • Working in PhotoShop 2014 the drive causes a audible alert (bing... bong) every two minutes (estimate) after which explorer pops open (my desired action on drive start) on the screen.

    I've gone into the obvious places to try to change this behavior but cannot find any solution. Any thoughts?
     
  2. kundas1

    kundas1 Super Moderator Staff Member

    Joined:
    Dec 4, 2013
    Messages:
    1,653
    Likes Received:
    299
    Trophy Points:
    83
    My Device:
    SPro3
    does it do this with other HD? maybe your Seagate HD is done?
     
  3. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Hey Jim, welcome to the forum.

    Does the drive behave this way on a desktop computer? Are you able to try it out? I wonder if the SP3 USB isn't delivering enough power to keep the drive happy.

    On my own SP3, I have 3 external drives that work fine, but one that requires additional power if plugged into the SP3. If that's your case, I can tell you how to work around that problem.
     
  4. JimArneson

    JimArneson New Member

    Joined:
    Aug 21, 2014
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    The drive works fine plugged into a USB port on my desktop computer.
     
  5. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Sounds like a faulty driver.
     
  6. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Ok so it's probably like mine, not getting enough juice from the SP3 USB port. What you need to do is find a computer store in your area, and get a USB "Y power cable". Or from Amazon, here's what it looks like - http://amzn.com/B003HHK576

    So you plug the red part into another USB to get extra power. But since the SP3 only has one USB, then what a lot of people do is use the USB port on the SP3 power brick.

    Or, buy a USB powered hub. The hub will come with it's own power brick for AC power, and you can plug your drive into it, and the hub into the SP3.

    Does that make sense?
     
  7. JimArneson

    JimArneson New Member

    Joined:
    Aug 21, 2014
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    1
    You're right it works fine with powered hub. I really want to have the option of using a non powered drive when I'm out on photography shoots. Has anyone here found a portable USB HDD that will run lee the Surface Pro 3 port?

    BTW... Thanks for the attention you folks pay to users here. This forum is great!
     
  8. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    284
    Likes Received:
    38
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    SPro3
    that's why I bought a powered hub.... it can drive usb monnitor and hdd.
     
  9. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    Hey Jim, check out @Len J thread here, they talked a lot about different drives.

    http://www.surfaceforums.net/threads/best-2tb-external-usb-3-0-drive-for-sp3.10578/
     
  10. ZorMi

    ZorMi Member

    Joined:
    Jul 14, 2014
    Messages:
    30
    Likes Received:
    5
    Trophy Points:
    8
    [QUOTE="Has anyone here found a portable USB HDD that will run lee the Surface Pro 3 port?[/QUOTE]
    My Transcend StoreJet 25H2 1TB drive works fine without additional power or Y-cable, connected directly to SP3 or through HooToo (not powered) USB hub. I get up to 100MB/s transfer.
     
  11. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,335
    Likes Received:
    1,279
    Trophy Points:
    113
    YMMV. The actual power draw varies some as does the power supplied. What works for one may not work for another.

    Try a different drive... it could be the model your using uses a bit more power or it's just that particular drive. I don't know if anyone makes anything consumer oriented to measure the power with so its trial and error. A larger drive may have more platters which will require more power to spin. I'd say check the vendors site for specs to see if they list power used/required but I'm not confident they will include that information or how accurate it will be but one with a lower power requirement would in general be better than one with a higher power requirement.

    Worst case get an external battery to supply power if you must be away from the wall :)

    Welcome to the trials and tribulations of this new era of low power computing. In a few years everything will use less power in the meantime we have power hell.
     
    Last edited: Aug 24, 2014
  12. kundas1

    kundas1 Super Moderator Staff Member

    Joined:
    Dec 4, 2013
    Messages:
    1,653
    Likes Received:
    299
    Trophy Points:
    83
    My Device:
    SPro3
    I use a non powered WD my passport ultra 2TB and it works flawlessly.. might wanna try that out
     

Share This Page

Search tags for this page
external hdd shutting down
,
how to backup surface pro data onto seagate backup plus fast
,

portable hard drive for surface pro

,
seagate backup plus not working surface pro 3
,
seagate external hard disk for surface pro 3
,
surface pro 3 usb drive powers off
,
surface pro 3 will not power a seagate slim drive
,

surface pro 4 external usb hdd shutdown

,
surface pro 4 thumb drive shutting down
,

usb shuts down on surface pro 4