I, for work, float between the US and the UK and for cost reasons bought my SB in the US. All well and good until about 6 months later when I started to get bad yellow tinting around the edge of the screen whenever it started to warm up. OK, MS (by this time) were selling the SB in the UK, I registered it in the UK with a UK address, so should not be a problem getting support...should there, after all, global company, global warranty, same components, only difference is the keyboard is US not UK. Ohhhhhh no....... call support in the UK, they tell me "No support for you, go talk to the US", talk to the US..."No support for you in the UK you have to come to the US"...... We then enter the world of call centre pass the parcel where I go on extended hold to a call centre in the Philippines to be told "NO, tough, and no I will not let you talk to a supervisor." Not a happy puppy as you can imagine, particularly as based on UK (kit registered for warranty) and New Jersey (where the kit was bought) consumer protection law means Microsoft HAVE to support their warranty. So, other than taking them to small claims court what to do...? Called MS's corporate office in the UK, ask to be transferred to the press office and informed the duty PR that as a courtesy I was calling to let them know that due to my experience I would be contacting the Money Mail to see if they would be interested in running a story on MS's apparent breach of the law on customer protection. The lady took my details, gave me her name and direct line number, told me she would be personally escalating it and would have someone from Escalation support contact me within 24 hours. Good as her word, less than 24 hours later I had a call, emailed UPS voucher, kit on it's way to Germany and within 4 working days an effectively new "returned" replacement SB was on it's way back to me. MS support emailed me at every step to make sure all was as it should be. A diametrically opposite experience to my start. Very happy with this but shows that sometimes you need to push to get past the scripting of offshored support that can leave a nasty taste in the mouth around an otherwise exceptional piece of kit.