Possible pen/OneNote function problem

Discussion in 'Microsoft Surface Pro 3' started by nipponham, Sep 26, 2014.

  1. nipponham

    nipponham Active Member

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    When you double click the top of the pen to save a screenshot, how long does it take? For me, OneNote opens up immediately but it literally takes about 25 seconds to be “saved”. (I’ve timed this a handful of times.) While the image is being saved, I cannot annotate or edit the page in any manner. It basically acts like a frozen screen. After 25 seconds, the image gets loaded into OneNote and then can be edited as usual. What I want to know is, is this normal? How long does it take you to save an image to OneNote using the pen function?

    The funny thing is, I encountered this problem the first week after purchasing SP3. OneNote would launch and I could define the area of the image to save, but then it would take a long time before the page could be edited. I didn’t know that it was “saving” and thought the program froze and attributed it to either a pen or app malfunction. I chatted with a Microsoft customer service representative and she had me delete/install OneNote as well as the pen a couple of times. After that, the screenshots would be saved in OneNote almost instantaneously and I thought all was well.

    I just noticed screenshots weren’t working again a couple of days ago, and left an image open in OneNote as I attended to other things. When I came back a few minutes later, that’s when I noticed that the image had been successfully saved and realized that what I had originally thought was a soft freeze, was just OneNote taking an awful long time to finish its processing.

    By the way, I’ve deleted and reinstalled both OneNote and the pen as I had done before, but no change. It’s still taking almost half a minute to save an image. And, the image doesn’t show up in OneNote at all one out of 10 times. How is everyone else’s experience?
     
  2. Cambo

    Cambo Member

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    Have you been to the store to see if any updates for one note
     
  3. hoschilo

    hoschilo New Member

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    not an issue here - instantly copied to and available in onenote (desktop version 2013)
     
  4. lbtaylor1984

    lbtaylor1984 Member

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    What model surface do you have?
     
  5. nipponham

    nipponham Active Member

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    Yes, of course. All apps are current.
     
  6. nipponham

    nipponham Active Member

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    SP3, 256Gb/i5/8GB.
     
  7. jnjroach

    jnjroach Administrator Staff Member

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    What are you using for A/V?
     
  8. nipponham

    nipponham Active Member

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    Antivirus? Trend Micro.
     
  9. jnjroach

    jnjroach Administrator Staff Member

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    What happens if you disable A/V?
     
  10. nipponham

    nipponham Active Member

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    Just tried with antivirus off. No noticeable change, although it might have saved to OneNote a few seconds faster. Interesting, that you think the antivirus might have something to do with it...
     
  11. jnjroach

    jnjroach Administrator Staff Member

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    On the x86/x64 side, I've seen many strange thing relating to A/V when it comes to Windows 8.x, they are just starting to release Suites that support MUI, Connected Standby, Secure Boot and to a degree UEFI.
     
  12. nipponham

    nipponham Active Member

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    Very interesting. I can't change antivirus because this is a company requirement. Which antivirus in your opinion plays best with Win8.1?
     

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