Pro3 cant read external HDD?

Discussion in 'Microsoft Surface Help' started by wenhuifc, Aug 30, 2014.

  1. wenhuifc

    wenhuifc New Member

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    i tried connecting my HDD reader with a 2TB HDD on it to my pro3 and i cant seems to open it, the file explorer was able to detect it but when i tried to open the HDD, it stops responding, tried many times but still cant get it to open
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Try it connected to a powered USB hub or use a USB Y cable and connect to the USB power port on the power brick. the drive probably requires more power than the SP3 USB port provides.
     
  3. wenhuifc

    wenhuifc New Member

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    its a HDD reader, it has an external power Source
    it works fine on my laptop
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    I can only assume this doesn't present the drive natively and there's a driver issue. Perhaps compare what shows up in device manager to what's there on your laptop.

    Or try deleting it and redetecting.
     
    Last edited: Aug 30, 2014
  5. jnjroach

    jnjroach Administrator Staff Member

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    Also, depending how it is configured and formatted it is quite possible that it is installed but showing Offline, go into Disk Management and see if it is listed and showing offline if so right click in bring it back on online.
     
  6. wenhuifc

    wenhuifc New Member

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    it shows up on my file explorer but not disk management
     
  7. jnjroach

    jnjroach Administrator Staff Member

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    Screenshots???? How does it show up in Explorer?

    Does this Hard Drive (please give us brand and model) have one of the "Virtual Drives" that runs an application?
     
  8. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Also include details on the Reader your using.
     
  9. wenhuifc

    wenhuifc New Member

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    its a 2tb WD green drive
     

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  10. wenhuifc

    wenhuifc New Member

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    errr its a cheap HDD dock i bought from ebay, works fine with my laptop for more than a year already
     
  11. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    What happens if you plug the Disk drive directly into the SP3 without the reader device.

    What shows up in device manager ??? do you have Other Devices that are unknown/don't have drivers?

    Again what's the make and model of the Dock?
     
  12. wenhuifc

    wenhuifc New Member

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    the HDD is a desktop 3.5' HDD, cant plug it in, the other devices are working fine, the dock brand is IdeaTools, it only says HDD dock station
     

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