Problem loading pre-installed Apps

Discussion in 'Microsoft Surface 2' started by huggybug, Feb 24, 2015.

  1. huggybug

    huggybug New Member

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    Hi everyone out there! I have just acquired a Surface Pro 2 with Windows 8.1. I can't load up some of the Start window apps that were pre-installed e.g. camera. The app coloured screen and logo flash across the screen but then do not load. I can see the logo screens that I selected on the Start screen if I sweep from the left hand side of the screen but cannot load them from there.

    I also can't load / start 'change pc settings'.

    Help please....first time I have owned a Surface Pro
     
  2. Juho Kangasperko

    Juho Kangasperko New Member

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    Do you have correct time set on your device?
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Try restarting. Failing that, hold the power button for 10 seconds to force a power off, then power on.
     
  4. huggybug

    huggybug New Member

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    Yes - date and time are correct.
     
  5. huggybug

    huggybug New Member

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    Tried this with no improvement I'm afraid
     
  6. daniielrp

    daniielrp Active Member

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    I've had this before, you need to reinstall the apps or try running the apps troubleshooter to see if that fixes it first
     
  7. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    I'm assuming this was not a new SP2 although there could still be s few new ones left. If you've just gotten it I would just do a Reset which wipes everything and reinstalls Windows. Settings, Change PC Settings, Update and recovery, Recovery, Remove everything and reinstall Windows.
     
  8. huggybug

    huggybug New Member

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    Thanks GreyFox - it isn't new as you assumed. Problem is that it looks like I will need disks that (probably originally came with the Pro 2) and I do not have them!

    I selected Recovery options and got the following message:

    C:\Users\cexpc\AppData\Local\Packages\windows.immers...
    C:\Users\cexpc\AppDa...\AAA_SettingsPageRestoreRestore.settingcontent-ms

    "This application does not support the contract specified or is not installed"

    Any suggestions please?
     
  9. GreyFox7

    GreyFox7 Super Moderator Staff Member

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