Problem with Charging

Discussion in 'Microsoft Surface Pro 3' started by lion, Aug 11, 2014.

  1. lion

    lion New Member

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    Startung yesterday my surface doesnt charge.. I havent done anything the the charger so... im not shure if it is something to do with divice or charger.. where can I get this fixed. My surface is dead right now and I cant use it. ; (
     
  2. ctitanic

    ctitanic Well-Known Member

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    When you connect the power supply does the LED in the tip goes on?
     
  3. lion

    lion New Member

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    No it doesnt
     
  4. lion

    lion New Member

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    Does that mean my charger is broken?
     
  5. lion

    lion New Member

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  6. lion

    lion New Member

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    No
     
  7. ctitanic

    ctitanic Well-Known Member

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    Probably the changer is broken. In any case you will have to contact Microsoft for a solution. Take your Surface to a MS store and there plug it to one of their changers. That will tell you exactly where is the problem.
     
  8. lion

    lion New Member

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    Thany you ^^
     
  9. hmhoshino

    hmhoshino New Member

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    Lion; Where the power source plugs from the ac there is a female plug that looks like this (OO), (it can be plugged in two way).that connects to a male plug which is part of the power supply that connects to your Surface Pro 3. My Surface Pro 3 will not charge if not plugged in correctly. Just try it both ways to the charging symbol comes on. I found out that it only charges in one position, so I marked them.

    On mine it does matter that female plug is connected.
     
  10. lion

    lion New Member

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    Male and female? ?
     
  11. hmhoshino

    hmhoshino New Member

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    The male end plugs into a surge protector which has the female pluigs.
     
    Last edited: Aug 11, 2014
  12. double07

    double07 Member

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    It does not matter which way you plug it, it should always charge. if it doesn't charge one way, while it only charges on other, you might just have issue with the device.
     

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