Questions regarding hardware support

Discussion in 'Microsoft Surface Help' started by T3chno, Nov 5, 2018.

  1. T3chno

    T3chno New Member

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    My Device:
    Surface Book
    Hi all
    I have some questions regarding sending a Surface Book to the Microsoft Hardware support. The Keyboard part got damaged when something fell on it and caused a dent. I tried to find out whether I can only send that one part to the support shop or whether it is always necessary to send the whole Surface.
    I wasn't able to figure out anything from Microsoft support so I hope some of you have made some experiences.

    Cheers,
    T3chno
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    When you arrange to send it in they should give you complete instructions, don't just send it in without first contacting them and getting a return authorization number.

    Surface books are a set, the clipboard and base have only one serial number so they must remain together.
     

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