Solved Ran Updates, now Start Menu wont work

Discussion in 'Surface 3 (Atom)' started by taylork1, Feb 14, 2016.

  1. taylork1

    taylork1 New Member

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    Please help, I've tried everything I know.

    I keep my Surface 3 updated, so when new updates were ready, I went for it without thinking twice. Now, my Start Menu wont work and neither does the Action Center. I can't find out much about what was updated. I'm stuck with the icons pinned to my toolbar and shortcuts on my desktop.

    Thank you,
     
  2. Telstar1948

    Telstar1948 Active Member

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    I don't recall if the updates you refer to were system updates or hardware firmware updates. If the former, you should be able to rollback any system updates.
     
  3. taylork1

    taylork1 New Member

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    I suspect they were firmware updates, but could have been both. The system is a total mess. How do I rollback the system updates? I can still right-click on the Start Menu and get to those functions, and I can get to the command prompt.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Some things you can try:

    PowerShell
    This was a common solution for Start Menu problems with the CTP:

    Type CMD and open by right clicking run as administrator

    From PowerShell paste the following line:

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml


    Wait for commandlete to finish (ignore any error codes)

    Check if your Start Menu is working now, if not try the following solution.

    Registry Editor

    Go to Search, type regedit and open Registry Editor

    Go to the following path:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ ImmersiveShell\Launcher


    Click Edit, New, DWORD (32-bit) Value, and name it UseExperience

    Double-click the newly created item and set the value to 0

    Click OK, close the Registry Editor and then restart your computer

    Reset or Refresh

    Last resort, do a Factory Reset or Refresh from:

    Settings....Update
     
  5. taylork1

    taylork1 New Member

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    Yes, thank you. I did both the Powershell script and created the new Registry key. Neither worked. I can't get to any Settings menu, but I can access the control panel. Found this:
    System and Security > Security and Maintenance > Recovery

    Is this the same thing? Never had to roll back before.
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    Yes...
     
  7. taylork1

    taylork1 New Member

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    Thank you - I'm backing up all my personal files, just in case :) Will post back here after the roll back.
     
  8. taylork1

    taylork1 New Member

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    OH NO! I just tried to do the "Restore System File and Settings" and got the message: System Protection is turned off. ... I didn't even know this was an option - and it is turned off????

    There is an option "If you're having trouble with your PC, go to Settings and try resetting it." When I click on that, the window goes to "Not Responding".

    I'm so frustrated. Any other suggestions?
     
  9. jnjroach

    jnjroach Administrator Staff Member

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    Sorry, I misunderstood you last post, you went into the legacy Control Panel. That is not the same thing as Settings.

    But the fact you can get to the legacy is a good thing, go to Program and Updates and uninstall all of the Updates that were applied prior to this happening....
     
  10. taylork1

    taylork1 New Member

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    First of all, THANK YOU for sticking with me on this. I'm grateful for your help.

    I found and uninstalled the Windows update that was installed yesterday, "Security Update for Microsoft Windows (KB135173)". It restarted fine and gave all the usual messages. But the problem still exists.

    Do you think this could have been caused by a firmware update? To me, it seems like a Windows problem. Is there a way to reapply a good copy of the Firmware?
     
  11. taylork1

    taylork1 New Member

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    One more thing - out of desperation, after I uninstalled the last Windows update, I reran the Powershell script and verified the Registry key. Did not fix the problem.
     
  12. jnjroach

    jnjroach Administrator Staff Member

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    Try this:

    Using System File Checker in Windows 10

    System File Checker is a utility available in Windows 10 that checks for system file corruption. It's recommended for advanced users. To run it:
    1. Right-click (or press and hold) the Start button, then select Command Prompt (Admin).
    2. Enter sfc /scannow (note the space between "sfc" and "/").
     

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