Random BSOD crahses kernel_data_inpage_error

Discussion in 'Microsoft Surface Book' started by GeorgeB01, Mar 28, 2018.

  1. GeorgeB01

    GeorgeB01 New Member

    Joined:
    Mar 28, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Hi there,

    I was wondering if anyone could help me fix this issue? (Or at least clarify if it is a hardware or software issue).

    I recently bought my surface book 1 from Amazon. It had many issues to begin with but most were solved by windows updates. I was optimistic and thought everything was ok, however, it continues to randomly crash. It shows a ':( windows encountered an error' for one second and without getting to 100% it turns off and shows the 'SURFACE' boot screen and just hangs there until I manually reset it with the power button. It has taken many of these crashes for me to be finally able to read the error message "kernel_data_inpage_error" or sometimes "page_fault_in_nonpaged_area". Seems like a paging issue? I have run chkdsk and memcheck but both showed no errors...

    I have spoken to Microsoft and they say there isn't much they can do as I am out of warranty because I did not buy it from them.

    Any help is hugely appreciated!
     
  2. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,950
    Likes Received:
    1,881
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    SurfaceProX
    When I've seen this with the Surface Book it has been related to the NVIDIA GPU Driver - did you update to one of the NVIDIA drivers? If so, roll-back. Or have you set it has the default via the NVIDIA Control Panel?
     
  3. GeorgeB01

    GeorgeB01 New Member

    Joined:
    Mar 28, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Thanks for the reply, I should have mentioned I have the 256GB Core i5 8GB version of the first Surface Book with the standard GPU. I have not updated the GPU drivers however the other day I did download the Microsoft driver package and install it in efforts to fix the issue. (It did not work). I have never seen the NVIDIA Control Panel and the driver date in device manager says 19/10/17 (I bought the laptop on 17/1/2018). Interesting that the GPU drivers would mess with paging? I have also seen online that its an issue with the sound card drivers. None of this seems to add up really. Thank you, though, I will keep looking into it and please if you can think of anything let me know. :)

    EDIT: Is it odd that in device manager under display adapters it just says 'NVIDIA GeForce GPU' no model number or anything?
     
    Last edited: Mar 28, 2018
  4. GeorgeB01

    GeorgeB01 New Member

    Joined:
    Mar 28, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Bump: This keeps happening and is incredibly annoying. Any help, please?
     
  5. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,950
    Likes Received:
    1,881
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    SurfaceProX
    The NVIDIA GPU is a heavily modified 960...that is one of the reasons that the NVIDIA WHQL drivers can mess with stability of the device. On the SB2 MS moved to stock 1050/1060 GPUs
     
  6. GeorgeB01

    GeorgeB01 New Member

    Joined:
    Mar 28, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    Thank you for the reply, I was hesitant to go in and start messing with the GPU as my last laptop met it's demise by I doing exactly that:(. So, considering both errors mentioned page files (I hate page files, don't ask why) I decided to disable then activate page files thus destroying and creating a new page file hopefully replacing the one with errors. So far so good *fingers crossed*.
     
  7. GeorgeB01

    GeorgeB01 New Member

    Joined:
    Mar 28, 2018
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    I thought I had fixed it, but no :mad:. Same error, same blue screen, this is very frustrating!
     

Share This Page