Random lockups & Wifi "limited" connection problems

Discussion in 'Microsoft Surface Pro 3' started by plnguyen, Jun 21, 2014.

  1. plnguyen

    plnguyen New Member

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    Hey everyone. I just got my SP3 yesterday and so far I have only done Windows Update, updated N-trig drivers, installed Office & Webroot antivirus.

    I already had 3 random lockups that required a hard reboot. I didn't notice that I was doing anything out of the ordinary... just surfing the new and working on some documents in Word. This is really frustrating, if anyone knows a solution this would be great. I can't have this happen in lecture!

    Another problem is when my Surface wakes up from sleep mode, my wifi says "Limited Connection". The only fix for this is to disconnect and reconnect the wifi connection.

    Any help is appreciated. Thanks in advanced.
     
  2. plnguyen

    plnguyen New Member

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    Just locked up again. This time just from opening Control Panel.
     
  3. plnguyen

    plnguyen New Member

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    I can reproduce the problem. Just open Control Panel and my SP3 freezes 5 seconds later.
     
  4. benjitek

    benjitek Active Member

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    Sounds like wifi in general is an issue -- hopefully fixed in a future update. Does the issue continue if you turn off Bluetooth?
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    I haven't had any lock-ups, What happens if you disable Webroot A/V?
     
  6. duffyanneal

    duffyanneal Member

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    I had random limited connection issues with the WiFi. I uninstalled the wireless card drivers from device manager (I also selected delete the driver software for the device) then scanned for new hardware to load the original drivers. No WiFi issues since. After installing the old drivers I received an update for Windows. Running the update loaded the new drivers again so watch for that. The update is called System Firmware Update - ‎6/‎19/‎2014
     
  7. tuchas

    tuchas Active Member

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    I am having the same issues AFTER the firmware update. If I walk into another room in the house, the wifi signal gets low and sometimes drops altogether. No problems with any other wifi devices in my house. This is a big problem that needs to be addressed soon.
     
  8. benjitek

    benjitek Active Member

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    Maybe the product launch will be better with the SP4, very much a deja vu of the SP1 & SP2 releases. If only Apple gave product launch classes :-(
     
  9. duffyanneal

    duffyanneal Member

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    Maybe my post wasn't clear. My WiFi problems didn't appear until after the firmware update. Reverting back to the old drivers resolved the problem for me.
     
  10. RottenMutt

    RottenMutt Member

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    add me to the network adapter disappearing...
     
  11. chrsb

    chrsb New Member

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    I had similar problems, mine locked up while in control panel also, had to do a restart to fix. Mine also has wifi issues, I reset my router and got some connections. I'm guessing its a 5ghz problem with the Surface. None of my other wireless 3 iPads, 3 laptops, 2 iPods, 2 iPhones, nest, camera have wifi issues. My router is a RT-AC66U
     
  12. ZachBui

    ZachBui Member

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    I've been getting crashes when going into hibernate mode and after a few seconds from getting out of it I get the blue screen. The crash info says it's related to wifi. I may see if uninstalling the driver/update that I saw, maybe it caused a problem
     

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