really weird problem

Discussion in 'Microsoft Surface Pro 3' started by mr.dj26, Jul 11, 2014.

  1. mr.dj26

    mr.dj26 Member

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    Hey guy,

    I got this weird problem with the pen. the pen is working 100% fine while i was using one note, I hooked the power to the sp3 and the pen became buggy and the screen can not detect it especially when I rest my palm on the screen. I restarted the device and it updated the firmware 7/8/2014 im not sure if the problem existed before the update but i think it didnt. i tried restarting several times, I also tried a hard reboot with no luck.

    one more thing to mention i used the high performance method by entering "
    Powercfg -setactive 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c" in cmd and the screen brightness kept increasing and decreasing every few seconds. this setting is gone when i rebooted the device.

    what kind of problem this? I hope its not a hardware thing I dont want to ship it back to the US:(
    Anybody got this problem? or have any idea of whats going on?
     
  2. ctitanic

    ctitanic Well-Known Member

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    Try refreshing your device.
     
  3. mr.dj26

    mr.dj26 Member

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    if you mean by right click on desktop>refresh i tried it and nothing changed. Is there another refresh way?
     
  4. ctitanic

    ctitanic Well-Known Member

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    Slide your finger from right to left in the right side of the screen, click on settings, change pc settings, update and recovery, recovery.

    Capture.JPG
     
  5. mr.dj26

    mr.dj26 Member

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    :p sorry im new to windows 8, its refreshing now, i'll post back when its done. thanks m8
     
  6. mr.dj26

    mr.dj26 Member

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    that didnt work :( this is so weird
    what can the problem be?
     
  7. mr.dj26

    mr.dj26 Member

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    tried a reset(factory reset) too with no luck..
    any suggestions guys? should I ship it back ?
     
  8. mr.dj26

    mr.dj26 Member

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    I made a short vid, sorry for the bad quality.



    plz tell me if I should take it back or its just a software problem
     
  9. sharpuser

    sharpuser Super Moderator Staff Member

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    Mr.dj26,

    Awesome post regarding an unfortunate problem.

    Pen (capacitive touch) drivers for the Surface Pro 3 are by N-Trig.
    See N-Trig Devices and Drivers

    Keep us updated.
     
    Last edited: Jul 11, 2014
  10. mr.dj26

    mr.dj26 Member

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    i had the N-trig drivers before a reset the device, ill give it another shot now and ill post back
     
  11. revmike

    revmike Active Member

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    Have you tried a new battery?
     
  12. mr.dj26

    mr.dj26 Member

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    still same problem, although it got beter after I reset the device to factory it works good for a min then it just go crazy, the eraser wont erase untile I take the pen of the screen, pointer dissappears the second I rest my palm. Im really confused ill contact MS support and see id I should take this back. thanks
     

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