Red Boot Screen

Discussion in 'Microsoft Surface General Discussion' started by unfeomateo, Mar 5, 2013.

  1. unfeomateo

    unfeomateo New Member

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    When I boot my Surface pro I used to get a black boot screen and now I get a red boot screen. Is this normal. I can not find anything about this. Should I return the surface?
     
  2. yeeahnick

    yeeahnick New Member

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    I also have the exact problem =( i unboxed the device, booted, updated windows, then rebooted into the BIOS and then shutdown. After booting again my Surface boot screen is red.... I know its a bug because behind the word Surface the background is still black but everywhere else its red.... Cant find any information about this issue anywhere
     
  3. prscarp

    prscarp New Member

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    Could one of you post a picture? I'd like to see what you are talking about

    Are these the RT tablets?
     
  4. yeeahnick

    yeeahnick New Member

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    talking about PRO version

    heres my picture =(

    https://docs.google.com/file/d/0Bx3VTuhTDlHYR3ZiU1BOSUJRSDg/edit

    i did not have the issue the 1st time i booted the device. But since my 2nd boot it keeps showing red, i have fully restored to manufacture settings/config and same results, seems like its a firmware/bios problem maybe??
     
  5. bosamar

    bosamar Well-Known Member

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    My Device:
    RT
    Has anybody contacted Microsoft support to see what they say?
     
  6. prscarp

    prscarp New Member

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    So this happened because of updates for both of you?
     
  7. yeeahnick

    yeeahnick New Member

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    i thought it was updates but then i did a manufacture reset and still have the problem so i guess its not updates...

    i did not contact microsoft because the tablet runs perfectly....
     
    Last edited: Mar 12, 2013
  8. ArnoldC

    ArnoldC New Member

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    That's kinda... Unique :)
    Sent from my Windows Phone 8S by HTC using Board Express
     
  9. yeeahnick

    yeeahnick New Member

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    sucks because this tablet goes to our CEO and hes sold to apple and im gonna present to him a bugged windows tablet loool
     
  10. prscarp

    prscarp New Member

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    Lol, just dont reboot it when you show them ;)

    So does this happen when you shut it down? How about when you restart it? And what about waking from hibernating?
     
  11. yeeahnick

    yeeahnick New Member

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    im talking to a microsoft TECH right now will let you guys know what she says.

    Okay the tech wants me to return to surface for an exchange =( she says it cannot be fixed via updates
     
    Last edited: Mar 12, 2013
  12. yeeahnick

    yeeahnick New Member

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    its there no matter what, boot, reboot, hibernating... etc...
     

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