Reset not working

Discussion in 'Microsoft Surface Help' started by jhlindstrom, Mar 19, 2013.

  1. jhlindstrom

    jhlindstrom New Member

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    During the March update, the Pro hosed. I finally was able to coax it to boot, but it just doesn't run right. So I tried to reset using the PC Settings tool, but it returns the message that I don't have the needed files. The recovery partitions are intact and healthy. Support walked me through a series of command prompts to cure the problem to no avail. I was transferred to Singapore, and it will cost me at least $300 to send the unit back to the States. There must be some way of restoring the unit. Advice?
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to Surface Forums. Sorry to hear about that. Did they try walking you through an F8 boot menu recovery or just command line instructions?
     
  3. jhlindstrom

    jhlindstrom New Member

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    he didn't recommend anything but the command line. I read that I should restart with th shift key down. the troubleshooter that appeared worked
    fine!
     
  4. leeshor

    leeshor Well-Known Member

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    So, are you saying you solved the problem and are back to operating? Hope so!
     
  5. jhlindstrom

    jhlindstrom New Member

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    Yes, thanks. For anyone else having this issue - and it looks like it isn't uncommon - shut the unit down. Start up with the shift key depressed. Release when you see a troubleshooting option, and then follow the refresh or reset instructions.
    Now, if I can just figure out why my company's SSID hidden network keeps disappearing . . . .
     

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