Reset?

Discussion in 'Microsoft Surface Pro 3' started by Tmozer, Mar 10, 2015.

  1. Tmozer

    Tmozer Member

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    For whatever reason, my SP3 was stuck at the Shutting Down screen for quite a while. Holding down the power button seemed to do nothing. Normally I would have unplugged a PC or pulled the battery from my laptop under similar conditions. No way to do either with the SP3......

    Is there some secret reset procedure to close down a "stuck"SP3??
     
  2. Tmozer

    Tmozer Member

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    This proposes to work. Confirmation??

    Step 1: Press and hold the volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
    The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
    Step 2: After you release the buttons, wait 10 seconds.
    Step 3:
    Press and release the power button on your Surface to turn it back on.
     
  3. hughlle

    hughlle Super Moderator Staff Member

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    I've never had an instance where just holding the power button down for long enough didn't perform a hard shut down.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Agreed that holing for 10 seconds usually works although officially 30 seconds is required ... perhaps its entered supper ssslllooowww mode where it takes 3 seconds for each second to pass. :)

    See Solution 4 and or Solution 5 in the below article.

    http://www.microsoft.com/surface/en...service-and-recovery/surface-pro-wont-turn-on
     

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