Does your SB dent easily, or develop dents that you cannot trace back? I've owned 15+ laptops in the past 5 years, nature of work I am always changing them out. One thing I am careful of is there condition since I tend to sell them so quickly. This is my 2nd SB, first was replaced by Microsoft. It had a small dent in it, not sure where it came from. My 2nd I've had for about 3 months and just picked it up to find a dent in the case again. Everyone in our office has SB's for SP4's and they all have some kind of dent/damage to them. My past few laptops included a few X1 Carbons and MB Pro's. They saw heavy use in a lot of places and never had this kind of easy damage. I've dropped and damaged laptops before but these things seem so fragile. I'm wondering if dry ice will pop it back in place. Is it not creased, no surface damage, just a dimple. It has been a great device since they fixed all the problems. It gets heavy use in a lot of different environments but the fragility of the case itself, if they truly want to compete, is something they should address. I was always amazed how well the Carbon's held up. The bottoms of them tended to scratch pretty easily but other than that they were very tough. MB Pro goes without saying, although there is a tendency to scrape the edges they were something you remembered doing. Not just something that pops up. I put it in my bag when I left the office, and I keep nothing else in the bag, well padded, and pulled it out when I get home, used it for a few and put it down. Pick it up and a dent.