SB2 Blue screen and nvidia graphics gone from hardware list after reboot

Discussion in 'Microsoft Surface Book' started by chekhonte, Feb 28, 2018.

  1. chekhonte

    chekhonte Member

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    My Device:
    Surface Book
    I got a blue screen today "system thread exception not handled" which is graphics card related error. After the reboot I immediately tried to install the latest drivers. They wouldn't install stating that compatible hardware could not be found. Checking my device manager the mobile graphics can't be found. Only intell graphics is listed.

    Did my graphics chip just die? Or is there some form of trouble shooting that I could do to remedy this with out sending my computer in for repair?

    [​IMG]
     
  2. chekhonte

    chekhonte Member

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    My Device:
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    Brought it in to the Microsoft Store at University Village. Confirmed dead GPU and they swapped it out. I can't remember what my color profile was and I'm going a little nuts.
     
  3. gman713

    gman713 Member

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    I spoke to Nvidia earlier this week and the latest driver doesn't contain the SB2 device ID which is why the latest version is giving us that error. The technician stated they were alerting the team and will have an updated release containing our device ID. Can you download an older version of the driver?
     
  4. gman713

    gman713 Member

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    Oh, nevermind. I guess I can't read! Glad things worked out. I hope that doesn't happen to my gpu because I got that same error message. Although my gpu is working.
     
  5. chekhonte

    chekhonte Member

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    Yeah I even reformatted/reinstalled and let windows try to install the display adapter and it couldn't. On the plus side the replacement SB2 has a better CPU than my old according to hwinfo.
     
  6. unruledboy

    unruledboy Active Member

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    I have similar problem, but I think it is not dead yet, just keep telling me hardware failure.
     

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