Scratchy patches?

Discussion in 'Microsoft Surface Pro 3' started by Nucleon, Sep 29, 2014.

  1. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    Hello, after drawing for a while on my Surface Pro 3, I've noticed that the gorilla glass screen has 2 somewhat "scratchy" feeling small patches near the left of the screen. I don't feel them with fingers, I can feel them a bit with fingernails, but I feel it most prominently with the surface pen. No amount of wiping with microfiber cloth will remove them, and I'm just wondering how common this is with the SP3.

    They don't get in the way much, but it is annoying to be reminded them every once in a while whenever my pen seems to catch onto them. Usually, my pen strokes are strong enough to overcome them with much resistance at all, but if I was drawing finer details, I'd definitely know they're there, and that they're in the same place. I can't see them at all either - the reflections look absolutely perfect with the screen turned off and on.

    So here, I have 2 options.

    1. buy an illumishield screen protector. I've heard good things from them, and it seems people feel no difference. I already have a bunch of settings, programs and files installed for my own stuff on this, so it would be somewhat of an inconvenience to return it.

    2. return it for a new one - let's face it, I really hate returning products after setting them up and getting used to them, and from past experiences, doing this will make me even more paranoid of the second product, leading me to believe things such as having more defects than the one I returned, or constantly exchanging until I have a perfect production model in terms of hardware.

    Let me know which option I should go for if any at all, and what you think about this. I know people have had this problem before, and if it was caused by me, how I can avoid it in the future. If anyone else has had this problem, please tell me of your experiences, and ask me any questions if you have them.

    Edit: I have opened up sketchbook pro on a full screen to draw at the scratchy surfaces. the 2 most dark points are where they are, if you open up the image on fullscreen on your SP3, that's exactly where i feel the scratches with my surface pen.

    [​IMG]

    Edit 2: Microsoft tech support has confirmed this is a problem, and that I'm liable for a replacement through either my retailer or an RMA covered under warranty. I think I'm within my return period so I'd like to be able to work with a functional device ASAP.
     
    Last edited: Oct 4, 2014
  2. Lobo

    Lobo Member

    Joined:
    Sep 12, 2014
    Messages:
    76
    Likes Received:
    15
    Trophy Points:
    8
    Location:
    127.0.0.1
    My Device:
    SPro3
    I got some of those scratchy patches, too, but it hasn't bothered me too much so far.
    Not sure what to make of it yet.
     
  3. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    anyone?
     
  4. OPTiK

    OPTiK New Member

    Joined:
    Oct 2, 2014
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    It's probably just a defect in the screen from manufacturing. I'd go in for a replacement if you're within your return period.
     
  5. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    anyone else think so? I didn't get it from a microsoft store, but is there a universal return period for this product?
     
  6. mitchellvii

    mitchellvii Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    2,483
    Likes Received:
    559
    Trophy Points:
    113
    Location:
    Charlotte, NC
    My Device:
    SPro3
    Have you considered applying a screen protector? Good luck by the way, getting one on a screen this size without dust is a challenge.
     
  7. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    I've just contacted microsoft support who have confirmed my defect. They said if I can't get a replacement from my retailer, I'm still covered under warranty for an RMA request, so either way, I'm getting a new Surface, I guess :)

    still rather disappointing that this had to be the result, but at least the customer support was very clear and supporting of my case.
     
  8. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    Haven't you read my OP?
     
  9. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    Update: I don't know if it's worth mentioning since not much people have been viewing this thread, but I've succesfully replaced my surface from the retailer and the screen is flawless this time around. Something else, but the fan also seems to be a lot quieter, so two birds one stone, I suppose. Also, on a sunday, my bluetooth ultrathin keyboard seems to have arrived, and it works brill.

    I should mention it's worth contacting microsoft support for any problems with your microsoft hardware, as they've already assisted me 4 times successfully and all of them solved my problems. There might be dodgy hardware sometimes, but it seems Microsoft is always on top of it if you contact them.
     
  10. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
  11. Nucleon

    Nucleon Member

    Joined:
    Sep 29, 2014
    Messages:
    52
    Likes Received:
    4
    Trophy Points:
    8
    My Device:
    SPro3
    Okay, new problem, but I think I'll make another thread about this since it's firmware related.
     
  12. gpsurface

    gpsurface New Member

    Joined:
    Oct 5, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Not sure but could this be the same with what I have experienced with the two surface I've received? The spots on the screen arent visible, but with fingerprints around it you can see the affected part is immune to dirt.
     

    Attached Files:

Share This Page

Search tags for this page

amazonstick on scratch patches guitar