Screen Response / Screen Protector

Discussion in 'Microsoft Surface Pro 4' started by gtmead09, Jan 3, 2016.

  1. gtmead09

    gtmead09 Member

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    I have a Skinomi screen protector on my Surface Pro 4 i5. I am getting a really strange issue that in the top right corner (horizontal) around the minimize area that its like it is stuck. I went to calibrate the screen, but because of this it doesn't seem to want to calibrate fine. The pen works and keyboard seems to work. But the min I start to use my finger it goes all goofy and things minimize without my interaction. I tried also cleaning the screen protector and that didn't help.

    Next step was to remove the screen protector, but since that is a waste of $10 I wanted to get input from the community before I did. Any other suggestions?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Does a very light touch with the finger also cause this problem? Trying to eliminate that screen pressure causes your trouble...
     
  3. gtmead09

    gtmead09 Member

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    It's any touch
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    There may be some electrically-conductive debris on the screen or under the protector, such as a microsocopic metal shaving, or thread, etc.

    I would go ahead and remove the protector from the glass.
    If this does not work, then it is "Reset" time.

    Let us know.
     
  5. gtmead09

    gtmead09 Member

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    So I took glasses cleaner that is anti glare compatible and cleaned the screen with a cloth. I did not take the screen protector off. So far so good. I am not sure if finger grease was causing it, but it seems to helped so far.
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Excellent.

    I have seen people poke their screens whilst eating very salty foods with their fingers, like nacho chips. Very salty moisture on the screen can cause undesirable effects.
     
  7. gtmead09

    gtmead09 Member

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    So latest update. It worked for a while but what I noticed is when I used the power button and woke it up again, the issue came back. Took the screen protector off, no better results. Called MS, we tried to do a reset on the tablet and it failed upon doing the reset. Long story short, new tablet is on its way to me.

    Sigh, I hate reloading stuff......
     

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