Screen went black and unresponsive

Discussion in 'Microsoft Surface Pro 4' started by 3rdschulz, Dec 21, 2015.

  1. 3rdschulz

    3rdschulz New Member

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    My Device:
    SPro4
    Today I switched into tablet mode (which I have not done a lot), then went split screen as I had two windows open in Edge. Suddenly the screen locked up and became unresponsive. Tried the pen, tried my finger, connected the keyboard... nothing worked. Eventually the screen went black and remained unresponsive. However, during this time, the power plug and keyboard lit up when I plugged them into the device. I ended up holding down the power button for over 30 seconds, followed by a quick press and it restarted and became responsive again. Anyone have this issue before? Is it a known issue with a known trigger?
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Yep, I have seen it before. Don't know the actual cause but is seemed to happen just at the moment I touched the screen during the course of normal use. Just another log on the fire.
     

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