[Solved] Locked out no pin

Discussion in 'Microsoft Surface Pro' started by Heavy Metal, Jun 28, 2014.

  1. Heavy Metal

    Heavy Metal New Member

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    It tells me I cannot have a pin on my pro 2 yet had it when I do put the pin I had in shows a blue Screen says my account is LOCKED? How do I unlock and reastablish a pin on it... It allows me to login to it via my password...
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Have you recently added a work mail account? EAS Policies can disable using a PIN, you should be able to get into the regular login screen using the sign-in options and select the password icon...
     
  3. Heavy Metal

    Heavy Metal New Member

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    I can get in by password but when I do my pin it says locked
     
  4. Heavy Metal

    Heavy Metal New Member

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    We're do I go in settings to unlock it I like the pin rather than password access...
     
  5. jnjroach

    jnjroach Administrator Staff Member

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    Have you powered it off completely? The Password vs. PIN is in the Account Settings in the MUI Settings App...
     
  6. Heavy Metal

    Heavy Metal New Member

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    Have shut down totally and restarted se thing... Have tried removing pin and then readding says it cannot at this time
     
    Last edited: Jun 28, 2014
  7. jnjroach

    jnjroach Administrator Staff Member

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    Did you add a work email account or remove an account recently? You can reset the local security policy in the Desktop Control Panel under user accounts.... reset security policies
     
  8. Heavy Metal

    Heavy Metal New Member

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    Says after romping pin then reading pin says :
    An error occurred capturing you PIN. Please try again later.
     
  9. Heavy Metal

    Heavy Metal New Member

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    How so I reset it?
     
  10. jnjroach

    jnjroach Administrator Staff Member

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    Go to the Desktop Control Panel and select Users, then select User Accounts and on the lower left the is a link that says Reset Security Policies....
     
  11. Heavy Metal

    Heavy Metal New Member

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    Says

    See also

    family safety
     
  12. Heavy Metal

    Heavy Metal New Member

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    Yup got it ...
     

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