Sorry to start like this - Sb keeps saying attached

Discussion in 'New Member Introduction & Site Assistance' started by ykmike, Mar 15, 2017.

  1. ykmike

    ykmike New Member

    Joined:
    Mar 15, 2017
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Other
    Thank you, everalm I have been there both logged in and just putting my serial number in (SN checked by support so no the keyboard unit) and I get the same result every time: The recovery image for your device isn't available for download through this page. Please contact us for help. I did contact them for help and they were going to sent a usb but then it was going to take a week so they decided return the unit was best option BUT failed to send return labels! (Ok technically not failed but 24 hours in to a 5-10 minute wait)

    I have found one really useful bit of software the SoftwareRepairTool here:
    ' Fix common Surface problems using the Software Repair Tool '

    Now running that has got me back to what seems a working system (really wish I hadn't been so hasty doing a reload now - but I thought it worth a go as I thought it was going back).

    4 hours on 'support' calls it is dreadful

    Mike
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,328
    Likes Received:
    1,102
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Do you still have the original "Attached" problem, @ykmike
     
  3. ykmike

    ykmike New Member

    Joined:
    Mar 15, 2017
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Other
    Ah very interesting (Thanks for asking.)– No It hasn't done the attached trick for a couple of days, which sort of confirms it is a software type issue, certainly seems not to be hardware

    Also has the updates as before:
    Update for Windows KB3150513
    Security update KB4013429
    Security for Adobe Flash
    Update for Windows KB4013418
    Update for Windows KB3211320
    Update for Windows KB3199209

    My current plan is to try to create a recovery disk (so I can get back here) but do I need to?
    Turn off the Bit locker and try to recover my image – then run the software fix tool if needed
     
  4. ykmike

    ykmike New Member

    Joined:
    Mar 15, 2017
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Other
    This is where I am now; My 'attached issue' reoccured this morning, at this point the vol down also made the computer shut down.

    I bought a new usb drive (64Gb usb3) but was still unable to make a recovery drive.

    I turned bit locker off for C: and did a image restore from an WindowsImageBackup that I created before my issue started, this did complete although it reported an error. The resulting system is working it has restored my programs and data that was wiped with the new install yesterday.

    I have set wifi to a metered connection (to stop further updates)

    My present update status is:

    Security for Adobe Flash
    Update for Windows KB4013418
    Update for Windows KB3211320
    Update for Windows KB3199209

    I guess I will see how this works for a while. Thank you for encouragement, support and sympathetic words.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    3,328
    Likes Received:
    1,102
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    You are a patient soul, @ykmike . Thanks for your calm updates. Keep them coming. We want to see this problem remedied.
     
    ykmike likes this.
  6. ykmike

    ykmike New Member

    Joined:
    Mar 15, 2017
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Other
    :-( This morning my 'attached' problem returned, two button restart and I am working again.
     
  7. ykmike

    ykmike New Member

    Joined:
    Mar 15, 2017
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Other
    Update:

    After a brief period the problem cam back with a vengeance, with the keyboard attached I had just15second between attached notifications (less when you realise the keyboard needs to initialise) totally unworkable, only 'problem I could find was a possible windows update database corruption.

    I ran
    DISM.exe /Online /Cleanup-Image /Restorehealth
    SFC.exe /Scannow
    followed by the software repair tool
    This cleared the 'possible' error but I was stuck without a keyboard.

    Yet more time on to Microsoft support and waiting. But following my email today I received the return labels so I am packing it off to Microsoft (hurrah) tomorrow.

    Oh, I am so looking forward to it being fixed, and becoming a Surface Book user again.
     

Share This Page