SP3 Bluetooth Problem

Discussion in 'Microsoft Surface Pro 3' started by Manuel B, Sep 15, 2014.

  1. Manuel B

    Manuel B New Member

    Joined:
    Sep 15, 2014
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    3
    Hello SP3 Community,

    so i got my SP3 a couple of days ago and i had quite a few problems with the pen so far. Due to the updates i managed to get it working properly until now. Basically my pen isn't paired with my SP3 anymore.

    I tried to look for help on the internet and on the device itself. It seems like you can pair it yourself within the settings. So i was going through the settings (settings -->change pc settings --> pc and devices --> and then there should be a "bluetooth" option according to the microsoft site....well there isn't.

    I tried search for "bluetooth" on the sp3 and didn't find anything either. I did restart my sp3 about 10 times but i can't find any way to pair my pen via bluetooth again.

    I really hope you guys can help me somehow, i'm really desperate at this point tho.

    best regards!
     
  2. daniielrp

    daniielrp Active Member

    Joined:
    Oct 26, 2013
    Messages:
    693
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Preston, UK
    My Device:
    SPro3
    This is what you should see. If not, check your device manager for Bluetooth radios. If there is none there, reboot and check again. Failing that could be a hardware fault with the BT radio :/

    Screenshot (7).png
     
  3. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Your SP3 only will see the Pen if the LED under the Clip is blinking. To get it blinking hold the top button pushed for few seconds.
     
  4. Manuel B

    Manuel B New Member

    Joined:
    Sep 15, 2014
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    3
    To clarify: It's not like i can't see my pen on the list of bluetooth devices, there basically is no list. I can access every option as shown in the picture above EXCEPT "bluetooth". o_O There's basically nothing between "display" and "devices". I just restarted it again and there were some "features processed" so i kinda hoped this will fix it...but i was wrong...still have the same issue. No bluetooth menu anywhere. Holding the top button of the pen pushed and get it blinking doesn't affect it tho. :(
     
  5. daniielrp

    daniielrp Active Member

    Joined:
    Oct 26, 2013
    Messages:
    693
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Preston, UK
    My Device:
    SPro3
    Do you have a Bluetooth radio showing in your device manager?
     
  6. Manuel B

    Manuel B New Member

    Joined:
    Sep 15, 2014
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    3
    I checked my device manager and bluetooth was set off for some reason. I could reactivate it and the pen is working as intended now. Thank you very much!
     
    daniielrp likes this.
  7. daniielrp

    daniielrp Active Member

    Joined:
    Oct 26, 2013
    Messages:
    693
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Preston, UK
    My Device:
    SPro3
    That's good :D

    Not sure why it was off, but glad that was all it needed!
     
  8. ctitanic

    ctitanic Well-Known Member

    Joined:
    Nov 3, 2012
    Messages:
    2,194
    Likes Received:
    577
    Trophy Points:
    113
    Location:
    Hollywood, FL
    My Device:
    SPro3
    Well, mark the thread as solved please.
     

Share This Page