SP3 i5 will not start.

Discussion in 'Microsoft Surface Help' started by Binyomin_Rabi, Jul 9, 2015.

  1. Binyomin_Rabi

    Binyomin_Rabi New Member

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    Hello I am a new user to Surface. When I tried to turn on my surface today nothing happens at all. I tried to recharge and that did not help. Everything was fine until now, I can't understand what happened. Could anyone help me.
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    How long did you charge it? Was the charger cable light on? May need to charge 10-30 minutes...
    Hold power button down for 31 seconds and release, then try to power on.
     
  3. jnjroach

    jnjroach Administrator Staff Member

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    Hold the volume rocker up and press the Power Button (but don't hold it down), hen the Surface Logo comes up let go of the volume rocker, exit from the UEFI screen tout making any changes

    If t does work, hold the power button down for the 30 seconds then try the above....
     
  4. Binyomin_Rabi

    Binyomin_Rabi New Member

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    I tried this a few times and I will try it again. I called Microsoft and they said it is not a problem with the hardware but a problem with my software!
     

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