Solved SP3 Keyboard issues

Discussion in 'Microsoft Surface Pro 3' started by little ter, Jan 16, 2015.

  1. little ter

    little ter New Member

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    I was recently blessed with an SP3 and it came with the purple keyboard. As a guy I preferred the Dark blue found at Best buy so I bought one. It worked fine for a couple days and then suddenly stopped functioning. The blue keyboard lights up and I can dim the keyboard but nothing else works on it. I can snap the purple one back on and it works just fine. I returned the blue one to best buy and they sent me a new one. It too does not work. When I first attached it, windows installed the device but it will not function. Looking for help with this colorful conundrum.
     
  2. little ter

    little ter New Member

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    Update: the blue keyboard works just fine on my original surface pro.
     
  3. kundas1

    kundas1 Super Moderator Staff Member

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    ok what I suggest you do is remove the drivers for the keyboard and then re-attach the blue one and re-install the drivers and it should be good, I think the purple one is interfering with the blue one, even though they are the same keyboards and everything, they don't play well together... that's what I had to do when I replaced my black one with the blue one like yours
     
    Mohammad Shoaib Ali likes this.
  4. kristalsoldier

    kristalsoldier Well-Known Member

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    Hey...if that is the case, then how is it that when I changed my dark blue KB for a black one (the former was looking really worn out though still perfectly functional), the exchange was seamless? Or, is this like one of those temperamental things?
     
  5. kundas1

    kundas1 Super Moderator Staff Member

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    I can't answer that as I'm not technically knowledgeable enough to say... but I DO know that when I changed KB's it didn't work with a straight swap, I had to uninstall the drivers and reconnect the new KB and reinstall
     
  6. mennogreg

    mennogreg Active Member

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    I had a worry similar to what you experienced. I found out that sticky keys/filter keys was turned on. Check to see if all those are turned off.
     
  7. little ter

    little ter New Member

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    Well, I tried all of the above solutions without success. I finally did a PC Refresh and seems to have solved the problem. I had the blue keyboard attached during the process and it is working just fine now. Thanks to all who took the time to help.
     
  8. Mohammad Shoaib Ali

    Mohammad Shoaib Ali New Member

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    I was having a problem with my KB that it was attaching but only the back lights were turning on and nothing else was responding. Your method worked for me by uninstalling and reinstalling the drivers. Thank you for your tip.
     

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