Solved SP3 - Orientation is locked

Discussion in 'Microsoft Surface Pro 3' started by agt499, Oct 9, 2017.

  1. agt499

    agt499 Member

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    Hi all.
    For about the last 10 days my SP3 has been unwilling to auto-rotate, and I've exhausted my web searching skills.
    Things I have eliminated/tried:
    1. Rotation Lock is not on
    2. Every conceivable option in the Display Settings area
      (to be clear, I can manually set portrait/landscape normal/flipped, and it obeys)
    3. Reboot, including power+vol-up option
    4. Logged in as different (Administrator) user
    5. Surface Diagnostic App from the store
      -I note the app in the store doesn't seem to have an orientation sensor test
      -A prior test application referenced here Microsoft Surface Diagnostic Toolkit (Surface) sounds like it did have a test for the sensor, but the current download appears not to.
    6. Looked for sensors in Device Manager that search results suggested (expecting broken driver) - not actually there
    7. Enabled any Services that sounded like Sensors that weren't already running
    Any other suggestions, and/or does anyone have a source for the previous diagnostic tools?

    Thanks!
     
  2. agt499

    agt499 Member

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    Update : confirming that a full reset in the course of the fall creator's update has resolved this.
    For anyone else finding this in search, suggest that a factory reset may work.
     

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