SP3 pen question,please help

Discussion in 'Microsoft Surface Pro 3' started by lcm, Nov 10, 2014.

  1. lcm

    lcm New Member

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    Sometimes the touch pen works fine, but sometimes it can not wok suddenly . When this problem occured, it might work fine latter, or it might not work for a long time.
    I had replace a new battery, and I had do all the updates, but this problem still occured, even I uninstalled and reinstlled the driver.
    The surface hub app always shows "Surface Hub can not conncet to the pen device", no matter what I do that others teached from the google.
    Can anyone please help me?
     
  2. nipponham

    nipponham Active Member

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    If all your drivers are up-to-date and batteries are fine, then it could just be a matter of getting a faulty pen. Some people on this forum have simply exchanged pens to see their problem go away.
     
  3. BMoreawesome

    BMoreawesome New Member

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    My boss has a Pen where everything works but the top button. It works to connect but the opening of one note and the double click to screen capture isnt working.
     
  4. note3

    note3 Member

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    That is the pen from htc. For the normal work it is much better than the MS Pen.
     
  5. lcm

    lcm New Member

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    thanks all of you, I will try it.
     
    Last edited: Nov 11, 2014
  6. Aurelio

    Aurelio Member

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    You sure your Bluetooth is on and the PEN is paired?
     

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