SP3 touch screen AND keyboard not working

Discussion in 'Microsoft Surface Pro 3' started by boelitz, Apr 11, 2015.

  1. boelitz

    boelitz New Member

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    I have a 3 month old Surface Pro 3 and it worked last night and inexplicably both the touch screen and the keyboard stopped working. I have tried hard restart about 10 times, 2different Surface keyboards, and nothing works to fix lack of any input recognition whatsoever. Any thoughts?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    The phrase "worked last night" sounds suspicious.
    Water damage / dropped / external damage? Did someone borrow it?

    If none of these, then warranty replacement is in order.
     
  3. boelitz

    boelitz New Member

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    None of those. Worked last night w Netflix and all inputs nit work today.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    What happens when you boot up? Do you see anything?
     
  5. boelitz

    boelitz New Member

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    See start screen and then typical Seattle skyline pic. Touch or enter won't open login screen. Just tried stylus and that works sporadically, not on picture password but does with type on screen password.
     
  6. sharpuser

    sharpuser Super Moderator Staff Member

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    Try making sure power is connected.
    Then remove the keyboard, and press and hold both Power and Volume Up.
     
  7. r0b123

    r0b123 Active Member

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    Do you have a USB keyboard and mouse to rule out general input issues? If it does work, you might check to see if you have the latest firmware and software updates.
     
  8. boelitz

    boelitz New Member

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    Stylus works, but not finger or keyboard. Did hard shut down then pressed vol up with on button for 15 secs. Start flashed then nothing. Waited 10 secs and restart and touch and keyboard not work but stylus does.
     
  9. sharpuser

    sharpuser Super Moderator Staff Member

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    Can you login with the stylus an on-screen keyboard? We need to get to PC Settings / Update and Restore / Refresh
     
  10. jnjroach

    jnjroach Administrator Staff Member

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    Do the two finger start up, completely power down wait 30,seconds, now holding the volume rocker up press the power button, when the Surface Logo comes up let go of the volume rocker . Now you are in the UEFI screen, make no changes and exit let it reboot.

    If this does work, do a reset .
     
    ptrkhh likes this.

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