SP4 pro 4 won't update windows 10 version 1511

Discussion in 'Microsoft Surface Help' started by allthekings, May 30, 2016.

  1. allthekings

    allthekings New Member

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    hi there, I'm new to the forum I'm hoping someone can help!

    I have a brand new SP4 (i5, 4gb, 128gb) that won't accept the above update. i keep getting the error code 0x80073712, i have tried downloading the update as a standalone update, instead of relying on the automatic downloader, and i still get the same error, as a last resort, i just tried the reset PC option which took 3 hours.. and I'm still getting the same error... I'm now at a loss, I'm hoping someone can suggest something?
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    I would download the recovery image for the device and start from scratch... or download 1511 from here: Microsoft Update Catalog
     
  3. allthekings

    allthekings New Member

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    Hi there

    I tried the standalone download from the update catalog, but got the same error. if i download the recovery image for the device, does that do something different from the reset PC option?

    thanks for your response! really appreciate it.
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Potentially if your recovery partition is corrupted... other things you can try prior is from an elevated CMD Prompt try sfc /scannow
     
  5. allthekings

    allthekings New Member

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    I tried the scan I got this message ... (see pic)
     

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  6. jnjroach

    jnjroach Administrator Staff Member

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  7. allthekings

    allthekings New Member

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    ok tried that, it wouldn't find the source, so I downloaded the windows 10 iso, and point the command at that to fix the files... it said it was successful, so I ran the scnnow again, which said it was also successful.. but I'm still getting the update error :|
     

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