SP4 Speakers don't play sound, sit and click when turned on

Discussion in 'Microsoft Surface Help' started by Arnonsae, Apr 11, 2016.

  1. Arnonsae

    Arnonsae New Member

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    Hello, I've tried everything i can think of and tried the troubleshooter multiple times, but my surface pro 4 speakers just sit and click when I try to play any type of sound. When I plug headphones in, i get sound through them, but nothing through the external speakers. I've only had it for a couple months, and the sound worked when I received the device.

    Help!
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    That sounds very much like a hardware issue. An RMA may be the best course. Is device manager indicating any issues?
     
  3. sharpuser

    sharpuser Super Moderator Staff Member

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    @Arnonsae

    Try this:
    Remove that sound device with Device Manager, and immediately do a cold hard reboot.

    Attempt to play sound immediately after the reboot.
     
  4. Arnonsae

    Arnonsae New Member

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    Unsuccessful, still just lots of clicking.

    @leeshor
    Device manager is showing no problems. I checked to see if it was a driver issue. I thought maybe I was just missing an update because that happened with my keyboard cover when I first got my machine.
     
  5. leeshor

    leeshor Well-Known Member

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    My guess is a loose connection based on your description.
     

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