SP4 won't turn on and all my data has gone

Discussion in 'Microsoft Surface Pro 4' started by fazelal, May 31, 2018.

  1. fazelal

    fazelal New Member

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    Hi Guys,

    I hope anyone can help me out how to solve my problem.

    My SP4 won't turn on. After 2-3 minutes staying on Microsoft logo Surface UFEI appears on screen... I need my data that I didn't get any backup... It's all my thesis and projects so I'm terribly pissed off.

    Microsoft didn't help me they can only replace my surface even I requested to retrieve my files by paying the cost and they said there are no specialists in Microsoft!!!!

    Please help me
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Does the UEFI screen detect the SSD under devices? If not it is possible that the drive failed. Have you attempted booting from a recovery image that you can download from the Surface Support Center? If none of these work, You would need to send it to a data recovery service, or possibly using a Live Version of bootable Linux you could mount the drive to recover your data.
     
  3. fazelal

    fazelal New Member

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    No, it doesn't detect the SSD. I tried booting from recovery image still doesn't work. I even used the live version of Linux but it let me down!!! :(
    I should ask data recovery service but does it make out of warranty?
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    Yep - what is more important your data or your warranty? I guess you could ask your MS rep if they would make an exception. It may be worth a try, but they typically factory refurb these for future replacement machines.
     
  5. fazelal

    fazelal New Member

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    I asked them many times... they said we can't do anything for your data, you had to get a backup at the beginning which advised by Microsoft
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    OK - so now back to my original question - what is more important? Device Warranty or Data...

    Data Recovery Services -
    Solid State Drive SSD Data Recovery by ACE Data Recovery
    Data Recovery Services | Ontrack, LLC
    Data Recovery by DriveSavers

    These have been around a long time and have a decent reputation - but I'm not endorsing or recommending them as I haven't used them personally.
     
  7. fazelal

    fazelal New Member

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    Thank you for your help and recommendation... that's a really tough question I don't know to choose the laptop or my data... I'm gonna try calling Microsoft tomorrow again probably if I can push more they recover my data... interestingly, they said we don't have any specialist in our company to retrieve your data!!
     
    jnjroach likes this.
  8. DavidZ

    DavidZ Active Member

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    What about OneDrive? I thought that Microsoft automatically makes a copy of your document files in the cloud.
     
  9. jnjroach

    jnjroach Administrator Staff Member

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    Only if you configure that ahead of time...
     

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