SquareTrace vs Microsoft Complete

Discussion in 'Microsoft Surface Pro 3' started by TestudoAubreii, Oct 19, 2014.

  1. TestudoAubreii

    TestudoAubreii Member

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    Hello,

    I am trying to decide what extended warranty to get. Any suggestions?

    I know there are some who think it is a waste, but I am going to get one.

    Thanks!
     
  2. leeshor

    leeshor Well-Known Member

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    Going through Microsoft would be far less hassle. Especially if you have a Store nearby.
     
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  3. doug301

    doug301 New Member

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    I was wondering the same thing. After reading the terms and conditions is seems like SquareTrade covers more? For example, ST covers LCD burnout and screen related issues while MS Complete does not. There is a slightly higher deductible with ST, but the plan is overall cheaper, and you can get it for 3 years, not just two with MS Complete. But with ST, you do have to mail it.

    Does MS Complete cover all mechanical failures?
     
  4. wynand32

    wynand32 Active Member

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    I remember reading that we can't actually exchange machines via Complete at physical stores, but have to go through online support. Is this true?
     
  5. leeshor

    leeshor Well-Known Member

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    I seem to remember some people calling support first but ending up going to the store for the exchange. But I could be wrong. As @wynand32 pointed out, with Square Trade you need to send it in.
     
  6. jake

    jake Member

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  7. jake

    jake Member

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  8. TestudoAubreii

    TestudoAubreii Member

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    Thanks, everyone.

    I think that I am going with Microsoft Complete. I live literally minutes from an MS store, so I think that will go with that plan. It seems like a pretty solid plan.
     
  9. VickiFL

    VickiFL Active Member

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    I bought the MS Complete plan, which covers everything, and I'm very glad I did.
     
  10. Chuck_IV

    Chuck_IV Member

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    Yea I went with MS Complete as well, skipping the Squaretrade off from where I bought it (Staples). The MD store by me had not ossues signing me jp for Complete even though I didn't buy from them.
     

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