Still having wifi issues and dropping connectivity

Discussion in 'Microsoft Surface Pro 2' started by prcdslnc13, Feb 23, 2014.

  1. prcdslnc13

    prcdslnc13 New Member

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    Im on my 3rd Surface Pro 2 now all with consistent wifi issues. I really like this thing and want to make it work, but like the rest of the world I need a consistent, reliable internet connection. So here are the fixes Ive done and all the relevant info I can think of:

    Fixes:
    disable selective sleep settings in "advanced power plan"
    disable "allow computer to shut this device off when on battery" in network adapter power management
    disable ipv6 connections

    Info:
    Router - Buffalo N300 DD-WRT with latest firmware
    wireless security-WPA2
    2.4ghz only and N disabled
    No MAC filtering or anyhting like that
    uninstalled wireless drivers
    updated firmware, reloaded firmware
    Factory reload

    Im at a loss. I dont have these issues with any other device on the network including a Yoga 2 Pro and windows 8 desktop. and a host of other devices and laptops. So whats left?
     
  2. revmike

    revmike Active Member

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    Try a new router.
     
  3. prcdslnc13

    prcdslnc13 New Member

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    Thats really not an option. The level of configuration I would have to do to get all my servers and things back to normal, id rather just take the thing back and forget I ever even tried this. The router 6 months old and on the approved list of "these routers work with our stuff" page MS put out.
     
  4. kozak79

    kozak79 Active Member

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    Well, another option is to get a new router and use it as an extender and use the Surface to connect to it. It sucks to have to get a new router to get WiFi to work, but you don't have to replace your current. Just connect the new router through ethernet. I have a Linksys E3000 and it works great with the Surface Pro 2 using 5Ghz band.

    You can always return the new router if you still have this problem, and then return the Surface.
     
  5. prcdslnc13

    prcdslnc13 New Member

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    I have a couple old routers I could try that with. I have an old linksys 54g if it doesnt work with that i dont know what it will. Sorry i dont mean to come off crappy. Its just way more work tjen its worth to have to set up a router from scratch for a new toy.

    In the mean time does anyone have any other ideas?
     
  6. benjitek

    benjitek Active Member

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    My Device:
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    My SP2 works perfectly with the router that came with my Verizon Fios service -- guess I should knock on wood ;-)
     
  7. revmike

    revmike Active Member

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    I was originally reluctant to buy the surface because of reported wifi issues such as limited connections, but I bought the surface pro 2 and have never had a problem. My current router is a netgear nighthawk. Before that I used a Linksys 3000, again no problems.
     
  8. kayzee

    kayzee Well-Known Member

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    Here's your problem. The Surface doesn't respond well to 2.4GHz, especially when used with any Bluetooth accessories. You don't need to get a new, dual band router... get an Apple AirPort Express and create a 5GHz Wi-Fi connection with that. That's what I've done and it's ran beautifully since :)
     
  9. kozak79

    kozak79 Active Member

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    I can confirm, on 2.4 ghz my connection sucks, switching to 5 ghz made it way faster. This is not just a surface problem. I have a Lenovo that came with a crappy 2.4 wifi card, that I had to replace to a 5 ghz one to make it run.
     
  10. prcdslnc13

    prcdslnc13 New Member

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    Ok There we go, an actual reason for needing a new router/access point. If theres fact or data behind it I can buy it, and be willing to put the work in. But trying a new router to try a new router just doesn't cut it for me. I think my router is a single band but Ill have to log into it and check. I appreciate the help guys and feel free to keep dropping ideas, but this sounds like it might be it.
     
  11. jnjroach

    jnjroach Administrator Staff Member

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    I'm with the others, 5GHz is the way to go, I get great WiFi on the 5GHz Band and can us e Bluetooth. The Marvell Wireless Card has WiFi and Bluetooth on the same silicon so contention is very high.
     
  12. be77solo

    be77solo Active Member

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    I'd have to think router issue as well, not to be repetitive here, but I've also had 3 SP2's for various other hardware problems, but can honestly say that WiFi connectivity has never been an issue in any of the units. I do however, use N on 2.4 ghz and have recently switched the SP2 to connect to the 5ghz band.

    This is with a EA4500 router.
     

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