Store is not installed

Discussion in 'Microsoft Surface Pro 3' started by lfcmendes, Aug 30, 2015.

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  1. lfcmendes

    lfcmendes New Member

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    Guys, I have just received my SP3 with Windows 10. I tried searching for the Store with no luck. I saw a few threads suggesting to reinstall but there is nothing to reinstall, looks like it was never installed to begin with.

    Any help on how to install the app store, please?
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Assuming you bought the SP3 new, and not from a private party that "refurbished" it and installed Windows 10:

    Are you signing in with a Microsoft account rather than a local account?
    The local account does not use Store or sync services.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Try these...
    In Admin Command Prompt
    SFC /scannow
    see if that fixed it
    Edit: The following applies to Win 8.1, it's all different for Win 10.
    if not Check Windows\Winstore folder is it there?
    If it is in the admin commnad prompt run Powershell...

    powershell -ExecutionPolicy Unrestricted

    Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    start "" "ms-windows-store:"

    If that folder is missing... do a REFERSH.
     
    Last edited: Aug 30, 2015
  4. lfcmendes

    lfcmendes New Member

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    Hey guys, thanks for the quick replies, I REALLY appreciate it.

    - Yes, the SP3 is brand new
    - I am signing in with my domain account, which under accounts it is linked to my Microsoft Account
    - The Winstore folder is NOT there and when I run the powershell command I get the following:
    ObjectNotFound: (C:\Windows\WinStore\AppxManifest.xml:String)
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    well, in a Domain environment all bets may be off. The Domain policy may not allow "Store" access.
    Is this a personal never touched by IT device or one supplied by them?
     
  6. lfcmendes

    lfcmendes New Member

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    Supplied by them but un-managed by group policy yet. I am piloting Windows 10.
     
  7. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    But they may have left the store out of the build or removed it.

    Edit: missed the line earlier where you said the folder is not there.
    If the folder and or the manifest is missing it's likely they removed it intentionally. They probably don't want users installing apps.

    This is an issue you will need to address with IT.
     
    Last edited: Aug 30, 2015
  8. jnjroach

    jnjroach Administrator Staff Member

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    Try wsreset.exe which resets the Store
     
  9. lfcmendes

    lfcmendes New Member

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    Wsreset.exe comes back saying "you'll need a new app to open this ms-windows-store" :(
     
  10. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    See edit of post 7 above.
     
  11. lfcmendes

    lfcmendes New Member

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    Ok, thanks for the help everyone.
     
  12. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Just for completeness the Folder is in a different location in Windows 10 and there's a more complex setup so the above powershell command wont work anyway however the result from WsReset still indicates the absence of the Windows Store and the need to address with IT.
     

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